Overview: Cvent Event Management and Tripleseat as Event Management Category solutions.

Cvent Event Management excels in offering a comprehensive suite for large enterprises, with strong capabilities in data handling and integration, while Tripleseat caters to the hospitality industry, emphasizing sales and communication management with a focus on smaller to mid-sized businesses. Both systems support event management but have distinct strengths tailored to specific industry needs.

Cvent Event Management: Cvent provides software for event management, marketing, and attendee engagement. Hotels are helped to win business through Cvent's sourcing platforms.

Tripleseat: Tripleseat simplifies booking for hospitality industries. Its products efficiently address various hospitality challenges.

Cvent Event Management and Tripleseat: Best Use cases based on the customer satisfaction data

Cvent Event Management

4.4

Tripleseat

4.7

Key Capabilities Supported

Cvent Event Management facilitates a wide range of activities including event and helpdesk management, along with engagement and sales document management, catering primarily to large enterprises. read more →

Tripleseat supports key functions like sales document and contract management, primarily targeting smaller businesses in the hospitality industry. read more →

Business Goals

Cvent Event Management aims to improve ROI, scale best practices, and enhance customer relationships, aligning well with enterprises seeking broad scalability and efficiency improvements. read more →

Tripleseat focuses on increasing sales and revenue, along with improving internal communications, perfect for businesses in fast-paced environments like restaurants. read more →

Core Features

Cvent Event Management offers extensive custom reporting, data import/export, and integration features, supporting complex data needs of larger organizations. read more →

Tripleseat provides robust analytics and easy integration, with custom reporting to meet the needs of hospitality-focused businesses. read more →

Vendor Support

Cvent Event Management provides 24/7 support with multiple channels including email and phone support, ensuring comprehensive assistance for large-scale operations. read more →

Tripleseat offers phone and 24/7 support, crucial for smaller hospitality businesses that rely on continuous operational uptime. read more →

Segments and Industries

Cvent Event Management is predominantly used by large enterprises across various industries including education and event services. read more →

Tripleseat is favored by restaurants and hospitality businesses due to its tailored features for these industries. read more →

Operational Alignment

Cvent Event Management seamlessly fits into the workflows of large enterprises, offering scalable and comprehensive event management solutions. read more →

Tripleseat aligns well with smaller to mid-sized businesses in the hospitality sector, focusing on enhancing communication and sales processes. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

high

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Export

Read peer / expert warnings.

Data Import

Read peer / expert warnings.

Support

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

24/7 Support

Read peer / expert warnings.

Others

Analytics

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

AI Powered

Read peer / expert warnings.

Most deployed common Use Cases for Cvent Event Management and Tripleseat

Why is Cvent Event Management and Tripleseat the best choice for Event Management?

Cvent Event Management and Tripleseat are similar in that they both offer comprehensive event management solutions. Cvent Event Management focuses on managing large-scale events, such as conferences and trainings, while Tripleseat specializes in event management for restaurants, hotels, and venues. Cvent Event Management offers features for registration, venue sourcing, and marketing, while Tripleseat includes features for proposal generation, lead capture, and communication with clients. Both tools have a learning curve, but they provide extensive support and resources for users.

"...Then the website, ticket purchase ability, and overall event management is super helpful...." Peer review by Andrea J, Contract Admin

"...It really helps to streamline our event management system...." Peer review by Casey P., Events Designer, Hospitality

Why is Cvent Event Management and Tripleseat the best choice for Helpdesk Management?

Cvent Event Management provides 24/7 help desk support, while Tripleseat's help desk operates during standard business hours. Both tools offer online support resources, such as help centers and communities. Cvent Event Management users have noted that the help desk's training on the app is not yet fully comprehensive. However, both tools offer a range of communication channels for customer support, including phone, email, and online submissions.

"...The help desk is also amazing and always available to troubleshoot issues with you...." Peer review by Shelley M., Sports

"...Their helpdesk staff are incredible as well--very speedy and informative...." Peer review by Nicole O., Sales Manager, Hospitality

How efficiently Does Cvent Event Management and Tripleseat manage your Sales Document Management?

Both Cvent Event Management and Tripleseat manage sales documents by simplifying proposal creation and contract management. Cvent excels at generating detailed proposals with quick turnaround times, while Tripleseat offers a suite of tools, including SmartDocs, for managing proposals, orders, and invoices. Cvent allows for easy comparison of bids, while Tripleseat streamlines the contract creation process and facilitates electronic signatures. However, both tools have limitations, such as Cvent's potential for high cost based on attendee numbers and Tripleseat's reliance on electronic signatures, which may not be preferred by all customers.

"...Cvent has a signature feature (used via OnArrival) and it allows attendees to sign in for all events...." Peer review by Audia Brightwell, Associate Event Planning Specialist, Medtronic

"...It is so much quicker to send out contracts and keep track of everything for one event/client in one place...." Peer review by Tanya A., Director of Sales, Hospitality

How can Cvent Event Management and Tripleseat enhance your Communication Management process?

Cvent Event Management allows event organizers to send targeted emails to groups of attendees, segment audiences, and track communication metrics. Tripleseat provides communication tools that enable event managers to schedule and manage communication with clients, including sending proposals, invoices, and orders. Cvent has a broader range of communication features, while Tripleseat focuses more on client communication and event management. Both tools have limitations related to sending emails with multiple attachments.

"...so I no longer need to remember all the different HTML codes plus it sends HTML emails (and plain text email as well if you chose to)...." Peer review by Suzanne Flory

"...Tripleseat makes scheduling, managing, and communication run smoothly between the event coordinator and the client. ...." Peer review by Kelly B., Private Event Coordinator, Restaurants