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Falcon.io (now Brandwatch Social Media Management) vs Khoros Care: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Falcon.io (now Brandwatch Social Media Management) medium Failure Risk for Khoros Care medium
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Comparison Summary

This comparison report of Falcon.io (now Brandwatch Social Media Management) vs. Khoros Care is based on a specific set of business needs and context. The comparison uses 6856 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Falcon.io (now Brandwatch Social Media Management) and Khoros Care

Falcon.io (now Brandwatch Social Media Management), Khoros Care, Sprinklr Core, Khoros Marketing, etc., belong to a category of solutions that help Social Media Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Falcon.io (now Brandwatch Social Media Management) covers Social Media Management with Social Media, Communication Management with Social Media, Engagement Management with Social Media, Content Management with Social Media, etc.

Khoros Care focuses on Social Media Management with Social Media, Engagement Management with Social Media, Communication Management with Social Media, Workflow Management with Social Media, etc.

"Handling social with several clunky, disparate tools was a nightmare. Now that we have Falcon, we have so much more time in the day to focus on creating great content instead of toggling between social tools. " - Emily Zangari

"Onboarding the Khoros Care solution helped us to very quickly organize our efforts: we turned tweets into cases that could be assigned, tracked, and reported on, and that gave us insight into how many people it takes to manage the volume on social m...edia effectively. " - Carter Calle

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Falcon.io (now Brandwatch Social Media Management)

Focus area

Falcon.io (now Brandwatch Social Media Management) is better than Khoros Care for

Software Failure Risk

  • medium

logo Khoros Care

Focus area

Khoros Care is better than Falcon.io (now Brandwatch Social Media Management) for

Software Failure Risk

  • medium

About

The Platform for Every Kind of Social Media Marketer - Falcon

Digital customer care with AI-powered workflows and operational analytics

Age

2005

Financials

SERIES C

PRIVATE

Business Need

Total Processes
(we found evidences for)

87

55

Total Goals
(we found evidences for)

14

10

Top Processes

Evidences indicate better relative satisfaction

social media management

Read Reviews (561)

Read Reviews (178)

engaging on social media

Read Reviews (104)

Read Reviews (42)

scheduling post to social media

Read Reviews (93)

Read Reviews (10)

social media analytics

Read Reviews (73)

Read Reviews (45)

monitoring social media

Read Reviews (50)

Read Reviews (23)

managing social media account

Read Reviews (40)

Read Reviews (2)

communication management

Read Reviews (396)

Read Reviews (52)

sending & publishing communications

Read Reviews (330)

Read Reviews (17)

tracking & monitoring communications

Read Reviews (57)

Read Reviews (23)

engagement management

Read Reviews (316)

Read Reviews (108)

engaging and following up

Read Reviews (251)

Read Reviews (69)

content management

Read Reviews (213)

Read Reviews (8)

content publishing

Read Reviews (85)

Read Reviews (2)

content sharing

Read Reviews (33)

Read Reviews (0)

content curation

Read Reviews (29)

Read Reviews (1)

searching for content

Read Reviews (10)

Read Reviews (0)

content tracking

Read Reviews (6)

Read Reviews (3)

collaboration

Read Reviews (57)

Read Reviews (8)

social media marketing

Read Reviews (54)

Read Reviews (4)

campaign management

Read Reviews (44)

Read Reviews (3)

campaign monitoring

Read Reviews (16)

Read Reviews (1)

campaign analytics

Read Reviews (7)

Read Reviews (0)

helpdesk management

Read Reviews (41)

Read Reviews (8)

workflow management

Read Reviews (37)

Read Reviews (45)

touchpoint management

Read Reviews (24)

Read Reviews (1)

channel management

Read Reviews (21)

Read Reviews (0)

training & onboarding

Read Reviews (16)

Read Reviews (20)

sales document management

Read Reviews (14)

Read Reviews (8)

proposal & quote management

Read Reviews (7)

Read Reviews (6)

contract management

Read Reviews (3)

Read Reviews (1)

competitive intelligence

Read Reviews (7)

Read Reviews (1)

sales review & feedback

Read Reviews (5)

Read Reviews (1)

lead qualification

Read Reviews (5)

Read Reviews (0)

calendar management

Read Reviews (5)

Read Reviews (0)

conversion management

Read Reviews (4)

Read Reviews (7)

customer feedback management

Read Reviews (4)

Read Reviews (34)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (29)

international marketing

Read Reviews (4)

Read Reviews (0)

loyalty management

Read Reviews (2)

Read Reviews (0)

customise loyalty program

Read Reviews (2)

Read Reviews (0)

performance management

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (2)

Read Reviews (0)

segmentation and targeting

Read Reviews (2)

Read Reviews (0)

contact list management

Read Reviews (2)

Read Reviews (8)

knowledge management

Read Reviews (2)

Read Reviews (1)

customer case management

Read Reviews (1)

Read Reviews (3)

distribution management

Read Reviews (1)

Read Reviews (3)

lifetime value management

Read Reviews (1)

Read Reviews (14)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve digital and social presence

  • Enhance customer relationships

  • Acquire customers

  • Build brand awareness

  • Enter new markets internationally or locally

  • Improve ROI

  • Improve brand engagement

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Grow market share

  • Improve visibility

  • Increase sales & revenue

  • Increase customer life time value

  • See 11 more

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Build brand awareness

  • Improve brand engagement

  • Improve internal communications

  • Improve ROI

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve visibility

  • See 7 more

Top Channels

Channels Used

  • social media

  • mobile

  • phone calls

  • chat

  • e-mail

  • mobile app

  • Facebook

  • website

  • Twitter

  • mass media

  • text SMS

  • Whatsapp

  • video

  • omnichannel

  • Instagram

  • offline

  • on premises

  • games

  • user generated content

  • blogs

  • See 17 more

  • social media

  • mobile

  • phone calls

  • chat

  • e-mail

  • mobile app

  • Facebook

  • website

  • Twitter

  • mass media

  • text SMS

  • Whatsapp

  • video

  • omnichannel

  • Instagram

  • offline

  • on premises

  • games

  • user generated content

  • blogs

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting