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Firefiles.ai vs Voyc: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Firefiles.ai vs. Voyc is based on a specific set of business needs and context. The comparison uses 1262 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Firefiles.ai and Voyc

Firefiles.ai, Voyc, Marsview, Salesken, etc., belong to a category of solutions that help Conversation Intelligence. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Firefiles.ai covers Sales Call Management with Phone Calls, Collaboration with Video, Engagement Management, Workflow Management with Chat, etc.

Voyc focuses on Sales Call Management with Phone Calls, Coaching with Phone Calls, Engagement Management with Phone Calls, Customer Feedback Management with Promotions, etc.

"I wanted to have a second recording device just in case something did not record properly. I use Fireflies as a backup for my recordings. After the recording, I instantly get an email with the recording. " - Meiko S. Patton

"Voyc was fast and painless to set up, configure, assess risks, and ultimately resulted in happy business users. " - Paul Steyn

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Firefiles.ai

Focus area

Firefiles.ai is better than Voyc for

Software Failure Risk

  • medium

logo Voyc

Focus area

Software Failure Risk

  • medium

About

A central place for all the voice conversations

Speech Analytics QM Solution

Age

2018

Financials

SERIES A

PRE-SEED

Business Need

Total Processes
(we found evidences for)

30

29

Total Goals
(we found evidences for)

8

5

Top Processes

Evidences indicate better relative satisfaction


sales call management

call transcription

meeting management



engagement management

engaging and following up


workflow management



contact list management



business development


conference call management



measuring customer satisfaction


customer feedback management

measuring customer satisfaction


social media analytics


social media management

social media analytics


customise loyalty program


loyalty management

customise loyalty program


helpdesk management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve visibility

  • Grow market share

  • Improve efficiency

  • Increase sales & revenue

  • Build brand awareness

  • Scale best practices

  • See 5 more
  • Enhance customer relationships

  • Improve efficiency

  • Manage risk

  • Acquire customers

  • Increase sales & revenue

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • offline

  • point of sale

  • social media

  • promotions

  • omnichannel

  • See 3 more
  • phone calls

  • offline

  • point of sale

  • social media

  • promotions

  • omnichannel

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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No Data

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Business Setting