cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Freshdesk Customer Success vs Sinch: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Freshdesk Customer Success medium Failure Risk for Sinch medium
Know More

Comparison Summary

This comparison report of Freshdesk Customer Success vs. Sinch is based on a specific set of business needs and context. The comparison uses 1453 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Freshdesk Customer Success and Sinch

Freshdesk Customer Success, Sinch, SuccessCOACHING, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Freshdesk Customer Success covers Workflow Management, Engagement Management, Lead Analytics, Training & Onboarding, etc.

Sinch focuses on Engagement Management with Mobile, Communication Management with Text SMS, Loyalty Management, Campaign Management with Text SMS, etc.

"Freshsuccess lets us understand when customers need a bit of coaxing, when they are using our product well, and when we should explore advocacy opportunities. " - AdStage

"In a short time, Sinch really understood our values and the Nationwide ethos. We have an open, honest, trusted relationship to build upon. " - Simon Dixon

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Freshdesk Customer Success

Focus area

Freshdesk Customer Success is better than Sinch for

Software Failure Risk

  • medium

logo Sinch

Focus area

Software Failure Risk

  • medium

About

Customer Success Software to strengthen customer relationships

SMS Messaging, Voice, Video & Verification APIs

Age

2010

Financials

SERIES H

IPO

Business Need

Total Processes
(we found evidences for)

39

46

Total Goals
(we found evidences for)

13

9

Top Processes

Evidences indicate better relative satisfaction

workflow management

Read Reviews (83)

Read Reviews (0)

engagement management

Read Reviews (66)

Read Reviews (111)

engaging and following up

Read Reviews (42)

Read Reviews (75)

lead analytics

Read Reviews (29)

Read Reviews (0)

training & onboarding

Read Reviews (19)

Read Reviews (1)

lifetime value management

Read Reviews (11)

Read Reviews (0)

customer feedback management

Read Reviews (9)

Read Reviews (2)

measuring net promoter score

Read Reviews (7)

Read Reviews (0)

communication management

Read Reviews (7)

Read Reviews (17)

sending & publishing communications

Read Reviews (7)

Read Reviews (11)

helpdesk management

Read Reviews (5)

Read Reviews (1)

contact list management

Read Reviews (5)

Read Reviews (1)

sales document management

Read Reviews (4)

Read Reviews (2)

contract management

Read Reviews (4)

Read Reviews (1)

social media management

Read Reviews (3)

Read Reviews (0)

social media analytics

Read Reviews (3)

Read Reviews (0)

competitive intelligence

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (3)

customer case management

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (2)

Read Reviews (0)

campaign management

Read Reviews (2)

Read Reviews (6)

generation of new leads

Read Reviews (2)

Read Reviews (1)

sales call management

Read Reviews (2)

Read Reviews (2)

renewal management

Read Reviews (2)

Read Reviews (0)

create engagement based loyalty

Read Reviews (0)

Read Reviews (3)

customise loyalty program

Read Reviews (0)

Read Reviews (3)

loyalty management

Read Reviews (0)

Read Reviews (14)

create engagement based loyalty

Read Reviews (0)

Read Reviews (3)

customise loyalty program

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase customer life time value

  • Increase sales & revenue

  • Manage risk

  • Scale best practices

  • Improve consistency

  • Improve efficiency

  • Improve ROI

  • Launch new products

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Improve navigation

  • See 10 more

  • Enhance customer relationships

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Increase average basket value

  • Improve brand engagement

  • Improve efficiency

  • Build brand awareness

  • Acquire customers

  • Scale best practices

  • See 6 more

Top Channels

Channels Used

  • mobile

  • text SMS

  • chat

  • Whatsapp

  • e-mail

  • video

  • phone calls

  • mobile app

  • Skype

  • channel partners

  • omnichannel

  • social media

  • Facebook

  • website

  • user generated content

  • blogs

  • See 13 more

  • mobile

  • text SMS

  • chat

  • Whatsapp

  • e-mail

  • video

  • phone calls

  • mobile app

  • Skype

  • channel partners

  • omnichannel

  • social media

  • Facebook

  • website

  • user generated content

  • blogs

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting