Comparison Summary
This comparison report of Freshdesk Customer Success vs. Twilio Programmable SMS is based on a specific set of business needs and context. The comparison uses 1225 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Freshdesk Customer Success and Twilio Programmable SMS
Freshdesk Customer Success, Twilio Programmable SMS, ChurnZero, Totango, etc., belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Freshdesk Customer Success covers Workflow Management, Engagement Management, Lead Analytics, Training & Onboarding, etc.
Twilio Programmable SMS focuses on Engagement Management with Text SMS, Communication Management with E-Mail, Customer Feedback Management with Promotions, Relationship Management with Text SMS, etc.
"In the past, we used another Customer Success tool, but our team couldn't trust the data. Now, Freshsuccess gives us a real source of truth about our customers. " - Joran Hofman
"The ability to connect remotely has been increasingly important for both businesses and consumers. And in today’s climate, the need for social distancing means that seamless remote connection is no longer a nice-to-have. It’s a must have. " - John Federman
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Freshdesk Customer Success
Focus area
Freshdesk Customer Success is better than Twilio Programmable SMS for
Software Failure Risk
About
Customer Success Software to strengthen customer relationships
Twilio - Communication APIs for SMS, Voice, Video and Authentication
Age
2010
2008
Financials
SERIES H
IPO
Business Need
Total Processes
(we found evidences for)
39
20
Total Goals
(we found evidences for)
13
5
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase customer life time value
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Increase sales & revenue
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Manage risk
-
Scale best practices
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Improve consistency
-
Improve efficiency
-
Improve ROI
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Launch new products
-
Establish thought leadership
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Enter new markets internationally or locally
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Improve navigation
- See 10 more
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Improve ROI
-
Acquire customers
-
Enhance customer relationships
-
Enter new markets internationally or locally
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Grow market share
- See 2 more
Top Channels
Channels Used
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text SMS
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e-mail
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promotions
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offline
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on premises
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omnichannel
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events
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trade shows
- See 5 more
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text SMS
-
e-mail
-
promotions
-
offline
-
on premises
-
omnichannel
-
events
-
trade shows
- See 5 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
