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Front vs CiviCRM: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Front medium Failure Risk for CiviCRM medium
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Comparison Summary

This comparison report of Front vs. CiviCRM is based on a specific set of business needs and context. The comparison uses 4753 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Front and CiviCRM

Front, Gainsight Platform, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform, whereas CiviCRM, Neon CRM, Giveffect, etc., belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Front covers Collaboration with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Engagement Management with E-Mail, etc.

CiviCRM focuses on Contact List Management with Offline, Communication Management with E-Mail, Membership Management with Offline, Event Management with Offline, etc.

"Front lets us deliver a consistent experience, no matter where you are or who you are. Front keeps us organized in a way no other tool could. " - Kevin Miller

"The Calibrate team took up this challenge with great enthusiasm. Both during the preliminary phase (wireframes, UX and design) as during the various development phases, they were always open to discussion, new suggestions or changes. Moreover, they ...always looked for feasible solutions taking into account the budget and tight timing. Excellent project management and transparent communication ensured a pleasant collaboration. " - Margit Bal

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Front

Focus area

Front is better than CiviCRM for

Software Failure Risk

  • medium

logo CiviCRM

Focus area

CiviCRM is better than Front for

Software Failure Risk

  • medium

About

Customer Communication hub connecting all communication channels

Open source CRM software for nonprofits

Age

2013

Financials

SERIES D

PRIVATE

Business Need

Total Processes
(we found evidences for)

68

49

Total Goals
(we found evidences for)

12

4

Top Processes

Evidences indicate better relative satisfaction

collaboration

Read Reviews (323)

Read Reviews (7)

communication management

Read Reviews (147)

Read Reviews (38)

sending & publishing communications

Read Reviews (64)

Read Reviews (15)

tracking & monitoring communications

Read Reviews (16)

Read Reviews (0)

workflow management

Read Reviews (123)

Read Reviews (15)

engagement management

Read Reviews (85)

Read Reviews (25)

engaging and following up

Read Reviews (57)

Read Reviews (20)

training & onboarding

Read Reviews (58)

Read Reviews (14)

helpdesk management

Read Reviews (48)

Read Reviews (8)

sales document management

Read Reviews (44)

Read Reviews (8)

proposal & quote management

Read Reviews (32)

Read Reviews (5)

contract management

Read Reviews (4)

Read Reviews (3)

social media management

Read Reviews (43)

Read Reviews (1)

social media analytics

Read Reviews (23)

Read Reviews (1)

engaging on social media

Read Reviews (12)

Read Reviews (0)

managing social media account

Read Reviews (5)

Read Reviews (0)

customer feedback management

Read Reviews (33)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (20)

Read Reviews (0)

measuring net promoter score

Read Reviews (4)

Read Reviews (0)

contact list management

Read Reviews (19)

Read Reviews (70)

conversion management

Read Reviews (10)

Read Reviews (0)

content management

Read Reviews (5)

Read Reviews (6)

knowledge management

Read Reviews (5)

Read Reviews (1)

rating and review management

Read Reviews (3)

Read Reviews (0)

lead qualification

Read Reviews (3)

Read Reviews (0)

lead qualification: technographic

Read Reviews (3)

Read Reviews (0)

sales call management

Read Reviews (3)

Read Reviews (3)

meeting management

Read Reviews (1)

Read Reviews (2)

revenue cycle management

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

sales review & feedback

Read Reviews (2)

Read Reviews (0)

pipeline management

Read Reviews (2)

Read Reviews (0)

channel management

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (1)

Read Reviews (21)

advocacy management

Read Reviews (1)

Read Reviews (2)

community building

Read Reviews (1)

Read Reviews (7)

membership management

Read Reviews (0)

Read Reviews (33)

customer case management

Read Reviews (0)

Read Reviews (19)

campaign monitoring

Read Reviews (0)

Read Reviews (3)

campaign management

Read Reviews (0)

Read Reviews (9)

campaign monitoring

Read Reviews (0)

Read Reviews (3)

create learning path

Read Reviews (0)

Read Reviews (3)

courses & assessment

Read Reviews (0)

Read Reviews (3)

create learning path

Read Reviews (0)

Read Reviews (3)

subscription management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve ROI

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Improve digital and social presence

  • Launch new products

  • Improve visibility

  • Improve stakeholder relations

  • Improve consistency

  • See 9 more

  • Scale best practices

  • Launch new products

  • Grow market share

  • Enhance customer relationships

  • See 1 more

Top Channels

Channels Used

  • offline

  • causes and charity

  • e-mail

  • newsletter

  • promotions

  • website

  • phone calls

  • user generated content

  • blogs

  • point of sale

  • mobile

  • events

  • trade shows

  • print media

  • magazine

  • chat

  • video

  • mobile app

  • See 15 more

  • offline

  • causes and charity

  • e-mail

  • newsletter

  • promotions

  • website

  • phone calls

  • user generated content

  • blogs

  • point of sale

  • mobile

  • events

  • trade shows

  • print media

  • magazine

  • chat

  • video

  • mobile app

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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high

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Integration Risk

medium

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medium

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting