Comparison Summary
Introducing Front and Freshteam
Front, Gainsight Platform, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform, whereas Freshteam, Sense, Groupe.io, etc., belong to a category of solutions that help Employee Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Front covers Collaboration with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Engagement Management with E-Mail, etc.
Freshteam focuses on Engagement Management, Collaboration, Training & Onboarding, Workflow Management, etc.
"Front makes it easy to be sure we're not missing emails. It gives us visibility we never had with Outlook. " - Judith Leung
"We track closing times to hire a person quite precisely, and we try to respect the SLAs that we set. With Freshteam, we did manage to close a position 10-20% faster. If I think about it, it's probably because it allows much faster communication and ...collaboration on the projects. " - Adrien Ulens
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About
Customer Communication hub connecting all communication channels
HR software for growing businesses
Age
2013
Financials
SERIES D
PRIVATE
Business Need
Total Processes
(we found evidences for)
68
55
Total Goals
(we found evidences for)
12
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve ROI
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Increase sales & revenue
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Scale best practices
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Improve efficiency
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Improve digital and social presence
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Launch new products
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Improve visibility
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Improve stakeholder relations
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Improve consistency
- See 9 more
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Improve internal communications
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Launch new products
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Enter new markets internationally or locally
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Improve ROI
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Improve stakeholder relations
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Improve brand engagement
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Increase customer life time value
- See 7 more
Top Channels
Channels Used
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e-mail
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website
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social media
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mobile
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phone calls
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chat
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Twitter
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Slack
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review sites
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Amazon
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offline
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Facebook
-
mobile app
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promotions
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LinkedIn
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omnichannel
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on premises
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Whatsapp
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point of sale
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games
-
user generated content
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blogs
-
events
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trade shows
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video
-
text SMS
-
mass media
-
Glassdoor
- See 25 more
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e-mail
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website
-
social media
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mobile
-
phone calls
-
chat
-
Twitter
-
Slack
-
review sites
-
Amazon
-
offline
-
Facebook
-
mobile app
-
promotions
-
LinkedIn
-
omnichannel
-
on premises
-
Whatsapp
-
point of sale
-
games
-
user generated content
-
blogs
-
events
-
trade shows
-
video
-
text SMS
-
mass media
-
Glassdoor
- See 25 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
