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Front vs Pega Customer Engagement Suite: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Front medium Failure Risk for Pega Customer Engagement Suite medium
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Comparison Summary

This comparison report of Front vs. Pega Customer Engagement Suite is based on a specific set of business needs and context. The comparison uses 3715 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Front and Pega Customer Engagement Suite

Front, Gainsight Platform, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform, whereas Pega Customer Engagement Suite belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Front covers Collaboration with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Engagement Management with E-Mail, etc.

Pega Customer Engagement Suite focuses on Engagement Management, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Workflow Management with Phone Calls, etc.

"We can measure and demonstrate our response time to prospective clients to instill confidence and seal the deal. " - David Sefton

"With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone. " - Dr. Esra Taylor

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Front

Focus area

Front is better than Pega Customer Engagement Suite for

Software Failure Risk

  • medium

logo Pega Customer Engagement Suite

Focus area

Software Failure Risk

  • medium

About

Customer Communication hub connecting all communication channels

Pega Customer Engagement Suite | Integrates customer analytics and business rules in real time, building deeper connections with customers

Age

2013

2017

Financials

SERIES D

IPO

Business Need

Total Processes
(we found evidences for)

68

23

Total Goals
(we found evidences for)

12

8

Top Processes

Evidences indicate better relative satisfaction

collaboration

Read Reviews (323)

Read Reviews (1)

communication management

Read Reviews (147)

Read Reviews (9)

sending & publishing communications

Read Reviews (64)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (16)

Read Reviews (2)

workflow management

Read Reviews (123)

Read Reviews (6)

engagement management

Read Reviews (85)

Read Reviews (50)

engaging and following up

Read Reviews (57)

Read Reviews (21)

training & onboarding

Read Reviews (58)

Read Reviews (1)

helpdesk management

Read Reviews (48)

Read Reviews (10)

sales document management

Read Reviews (44)

Read Reviews (0)

proposal & quote management

Read Reviews (32)

Read Reviews (0)

contract management

Read Reviews (4)

Read Reviews (0)

social media management

Read Reviews (43)

Read Reviews (0)

social media analytics

Read Reviews (23)

Read Reviews (0)

engaging on social media

Read Reviews (12)

Read Reviews (0)

managing social media account

Read Reviews (5)

Read Reviews (0)

customer feedback management

Read Reviews (33)

Read Reviews (4)

measuring customer satisfaction

Read Reviews (20)

Read Reviews (3)

measuring net promoter score

Read Reviews (4)

Read Reviews (1)

contact list management

Read Reviews (19)

Read Reviews (0)

conversion management

Read Reviews (10)

Read Reviews (0)

content management

Read Reviews (5)

Read Reviews (0)

knowledge management

Read Reviews (5)

Read Reviews (0)

rating and review management

Read Reviews (3)

Read Reviews (1)

lead qualification

Read Reviews (3)

Read Reviews (0)

lead qualification: technographic

Read Reviews (3)

Read Reviews (0)

sales call management

Read Reviews (3)

Read Reviews (0)

revenue cycle management

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

sales review & feedback

Read Reviews (2)

Read Reviews (0)

pipeline management

Read Reviews (2)

Read Reviews (0)

channel management

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (1)

Read Reviews (4)

customer case management

Read Reviews (0)

Read Reviews (5)

campaign management

Read Reviews (0)

Read Reviews (2)

personalized marketing

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve ROI

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Improve digital and social presence

  • Launch new products

  • Improve visibility

  • Improve stakeholder relations

  • Improve consistency

  • See 9 more

  • Enhance customer relationships

  • Improve visibility

  • Increase customer life time value

  • Acquire customers

  • Launch new products

  • Improve ROI

  • Manage risk

  • Scale best practices

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

  • phone calls

  • offline

  • on premises

  • omnichannel

  • mobile

  • social media

  • mobile app

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting