Comparison Summary
Introducing Front and Sinch
Front, Sinch, Gainsight Platform, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Front covers Collaboration with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Engagement Management with E-Mail, etc.
Sinch focuses on Engagement Management with Mobile, Communication Management with Text SMS, Loyalty Management, Campaign Management with Text SMS, etc.
"Front has allowed us to have a better relationship with our pros, move faster internally, and ensure higher quality work for our customers. Basically everything we care most about. " - James Patrick Dempsey
"We have automated our channel back-office completely using the Chatlayer platform. Today our brand ambassadors can ask questions about the loyalty programs, order tracking in a fully automated way on Facebook Messenger, WhatsApp " - Claudia Meira
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Customer Communication hub connecting all communication channels
SMS Messaging, Voice, Video & Verification APIs
Age
2013
Financials
SERIES D
IPO
Business Need
Total Processes
(we found evidences for)
68
46
Total Goals
(we found evidences for)
12
9
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve ROI
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Increase sales & revenue
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Scale best practices
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Improve efficiency
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Improve digital and social presence
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Launch new products
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Improve visibility
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Improve stakeholder relations
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Improve consistency
- See 9 more
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Enhance customer relationships
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Increase sales & revenue
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Enter new markets internationally or locally
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Increase average basket value
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Improve brand engagement
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Improve efficiency
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Build brand awareness
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Acquire customers
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Scale best practices
- See 6 more
Top Channels
Channels Used
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mobile
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text SMS
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chat
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Whatsapp
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e-mail
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video
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phone calls
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mobile app
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Skype
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channel partners
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omnichannel
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social media
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Facebook
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website
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user generated content
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blogs
- See 13 more
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mobile
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text SMS
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chat
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Whatsapp
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e-mail
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video
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phone calls
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mobile app
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Skype
-
channel partners
-
omnichannel
-
social media
-
Facebook
-
website
-
user generated content
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blogs
- See 13 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
