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Front vs Zendesk Sunshine: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Front medium Failure Risk for Zendesk Sunshine medium
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Comparison Summary

This comparison report of Front vs. Zendesk Sunshine is based on a specific set of business needs and context. The comparison uses 3717 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Front and Zendesk Sunshine

Front, Gainsight Platform, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform, whereas Zendesk Sunshine belong to a category of solutions that help CRM. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Front covers Collaboration with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Engagement Management with E-Mail, etc.

Zendesk Sunshine focuses on Engagement Management with Review Sites, Workflow Management, Collaboration, Contact List Management with Phone Calls, etc.

"My team literally could not do what they do without Front. We're working more productively, and customers can feel the difference. " - Trish Stines

"It's been amazing working with the documentation and the community, who are as excited as I am about building customised things for their agents. " - Cameron Dunn

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Front

Focus area

Front is better than Zendesk Sunshine for

Software Failure Risk

  • medium

logo Zendesk Sunshine

Focus area

Software Failure Risk

  • medium

About

Customer Communication hub connecting all communication channels

Develop custom experiences with the Zendesk Platform | Zendesk Sunshine

Age

2013

2007

Financials

SERIES D

IPO

Business Need

Total Processes
(we found evidences for)

68

29

Total Goals
(we found evidences for)

12

6

Top Processes

Evidences indicate better relative satisfaction

collaboration

Read Reviews (323)

Read Reviews (5)

communication management

Read Reviews (147)

Read Reviews (1)

sending & publishing communications

Read Reviews (64)

Read Reviews (0)

tracking & monitoring communications

Read Reviews (16)

Read Reviews (1)

workflow management

Read Reviews (123)

Read Reviews (6)

engagement management

Read Reviews (85)

Read Reviews (12)

engaging and following up

Read Reviews (57)

Read Reviews (2)

training & onboarding

Read Reviews (58)

Read Reviews (2)

helpdesk management

Read Reviews (48)

Read Reviews (2)

sales document management

Read Reviews (44)

Read Reviews (3)

proposal & quote management

Read Reviews (32)

Read Reviews (0)

contract management

Read Reviews (4)

Read Reviews (2)

social media management

Read Reviews (43)

Read Reviews (3)

social media analytics

Read Reviews (23)

Read Reviews (3)

engaging on social media

Read Reviews (12)

Read Reviews (0)

managing social media account

Read Reviews (5)

Read Reviews (0)

customer feedback management

Read Reviews (33)

Read Reviews (2)

measuring customer satisfaction

Read Reviews (20)

Read Reviews (2)

measuring net promoter score

Read Reviews (4)

Read Reviews (0)

contact list management

Read Reviews (19)

Read Reviews (4)

conversion management

Read Reviews (10)

Read Reviews (0)

content management

Read Reviews (5)

Read Reviews (0)

knowledge management

Read Reviews (5)

Read Reviews (1)

rating and review management

Read Reviews (3)

Read Reviews (0)

lead qualification

Read Reviews (3)

Read Reviews (0)

lead qualification: technographic

Read Reviews (3)

Read Reviews (0)

sales call management

Read Reviews (3)

Read Reviews (0)

revenue cycle management

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

sales review & feedback

Read Reviews (2)

Read Reviews (0)

pipeline management

Read Reviews (2)

Read Reviews (1)

channel management

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (0)

relationship management

Read Reviews (1)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve ROI

  • Increase sales & revenue

  • Scale best practices

  • Improve efficiency

  • Improve digital and social presence

  • Launch new products

  • Improve visibility

  • Improve stakeholder relations

  • Improve consistency

  • See 9 more

  • Enhance customer relationships

  • Launch new products

  • Acquire customers

  • Improve visibility

  • Improve internal communications

  • Enter new markets internationally or locally

  • See 3 more

Top Channels

Channels Used

  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more

  • phone calls

  • review sites

  • Amazon

  • website

  • omnichannel

  • e-mail

  • offline

  • trade shows

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting