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Gainsight Platform vs OKTA: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Gainsight Platform vs. OKTA is based on a specific set of business needs and context. The comparison uses 19605 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Gainsight Platform and OKTA

Gainsight Platform, Totango, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform, whereas OKTA belong to a category of solutions that help Digital Signature. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Gainsight Platform covers Customer Feedback Management, Training & Onboarding, Automated Playbooks, Workflow Management, etc.

OKTA focuses on Workflow Management, Helpdesk Management with Phone Calls, Engagement Management, Training & Onboarding, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Gainsight Platform

Focus area

Gainsight Platform is better than OKTA for

Software Failure Risk

  • medium

logo OKTA

Focus area

OKTA is better than Gainsight Platform for

Software Failure Risk

  • medium

About

SaaS Platform Built for Customer Success

Okta | The Identity Standard

Age

2011

Financials

SERIES E

IPO

Business Need

Total Processes
(we found evidences for)

102

89

Total Goals
(we found evidences for)

6

17

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


training & onboarding




customer case management


contact list management

creating contact list



social media management

social media analytics

engaging on social media


sales call management

call transcription

meeting management


lifetime value management


helpdesk management


engagement management

engaging and following up

engaging with scheduling & cadence


sales document management

contract management

proposal & quote management


advocacy management


renewal management


generation of new leads


knowledge management

creating knowledge base


relationship management


rating and review management



communication management

sending & publishing communications

tracking & monitoring communications





subscription management




touchpoint management



sales review & feedback



account management






opportunity management



social media marketing


international marketing


courses & assessment

create learning path




competitive intelligence



community building



category management



segmentation and targeting


performance management


follower management


channel management


trade show marketing


revenue cycle management


products & pricelist management


lead qualification

lead qualification: technographic


loyalty management


merger and acquisition


campaign management

campaign analytics


content management

content publishing



conference call management



Top Goals

Goals Achieved

  • Manage risk

  • Establish thought leadership

  • Launch new products

  • Scale best practices

  • Enhance customer relationships

  • Increase customer life time value

  • See 3 more
  • Acquire customers

  • Scale best practices

  • Grow market share

  • Enhance customer relationships

  • Launch new products

  • Enter new markets internationally or locally

  • Improve ROI

  • Increase sales & revenue

  • Improve stakeholder relations

  • Establish thought leadership

  • Improve internal communications

  • Increase customer life time value

  • Improve brand engagement

  • Improve efficiency

  • Improve visibility

  • Manage risk

  • Build brand awareness

  • See 14 more

Top Channels

Channels Used

  • user generated content

  • blogs

  • social media

  • phone calls

  • offline

  • website

  • e-mail

  • mobile

  • point of sale

  • chat

  • video

  • mobile app

  • on premises

  • trade shows

  • Twitter

  • events

  • omnichannel

  • Slack

  • text SMS

  • causes and charity

  • channel partners

  • promotions

  • print media

  • magazine

  • review sites

  • Amazon

  • See 23 more
  • user generated content

  • blogs

  • social media

  • phone calls

  • offline

  • website

  • e-mail

  • mobile

  • point of sale

  • chat

  • video

  • mobile app

  • on premises

  • trade shows

  • Twitter

  • events

  • omnichannel

  • Slack

  • text SMS

  • causes and charity

  • channel partners

  • promotions

  • print media

  • magazine

  • review sites

  • Amazon

  • See 23 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting