Comparison Summary
This comparison report of Gainsight Platform vs. Pendo is based on a specific set of business needs and context. The comparison uses 17523 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Gainsight Platform and Pendo
Gainsight Platform, Totango, ChurnZero, etc., belong to a category of solutions that help Customer Success Platform, whereas Pendo, WalkMe Digital Adoption Platform, Amplitude Analytics, etc., belong to a category of solutions that help Conversion Rate Optimization. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Gainsight Platform covers Customer Feedback Management, Training & Onboarding, Automated Playbooks, Workflow Management, etc.
Pendo focuses on Engagement Management, Training & Onboarding, Customer Feedback Management, Products & Pricelist Management, etc.
"We've seen double digit increases in renewal rates and expansion rates when we've applied Customer Success. Gainsight has been a key lever to drive those business outcomes for Cisco. " - Ed Daly
"Since launch, 10% of our marketing-sourced deals are coming through the guided test drive, and leads from the test drive experience close roughly twice as fast as leads that go through the full free trial process. " - Norm Robinson
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
SaaS Platform Built for Customer Success
Pendo | Understand and Guide Your Users
Age
2011
2013
Financials
SERIES E
SERIES F
Business Need
Total Processes
(we found evidences for)
102
82
Total Goals
(we found evidences for)
6
15
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Manage risk
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Establish thought leadership
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Launch new products
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Scale best practices
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Enhance customer relationships
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Increase customer life time value
- See 3 more
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Enhance customer relationships
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Launch new products
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Acquire customers
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Scale best practices
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Improve digital and social presence
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Increase sales & revenue
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Improve internal communications
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Improve ROI
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Build brand awareness
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Enter new markets internationally or locally
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Increase customer life time value
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Grow market share
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Improve brand engagement
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Improve efficiency
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Improve visibility
- See 12 more
Top Channels
Channels Used
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e-mail
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website
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promotions
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user generated content
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mobile
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blogs
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phone calls
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offline
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mobile app
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trade shows
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video
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display advertisement
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games
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social media
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on premises
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chat
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review sites
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Amazon
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Slack
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text SMS
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point of sale
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events
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print media
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magazine
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newsletter
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causes and charity
- See 23 more
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e-mail
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website
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promotions
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user generated content
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mobile
-
blogs
-
phone calls
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offline
-
mobile app
-
trade shows
-
video
-
display advertisement
-
games
-
social media
-
on premises
-
chat
-
review sites
-
Amazon
-
Slack
-
text SMS
-
point of sale
-
events
-
print media
-
magazine
-
newsletter
-
causes and charity
- See 23 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
