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Compare Gainsight Platform vs Twilio Programmable SMS

Comparison Summary

For Gainsight Platform vs Twilio Programmable SMS comparison, Our AI algorithm looked at 13175 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Gainsight Platform and Twilio Programmable SMS to solve their respective business needs.

Pros and cons of Gainsight Platform and Twilio Programmable SMS

Gainsight Platform is more suited to businesses that require Customer Feedback Management and Training & Onboarding where as Twilio Programmable SMS is focused towards Engagement Management with Text SMS and Communication Management with E-Mail .

logo Gainsight Platform

Focus area

Gainsight Platform is better than Twilio Programmable SMS for

Software Failure Risk

  • medium

logo Twilio Programmable SMS

Focus area

Software Failure Risk

  • medium

About

SaaS Platform Built for Customer Success

Twilio - Communication APIs for SMS, Voice, Video and Authentication

Age

2011

2008

Financials

SERIES E

IPO

Business Need

Total Processes
(we found evidences for)

102

20

Total Goals
(we found evidences for)

6

5

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


training & onboarding



workflow management


customer case management


contact list management

creating contact list



social media management

social media analytics

engaging on social media


sales call management

call transcription

meeting management


lifetime value management


helpdesk management


engagement management

engaging and following up

engaging with scheduling & cadence


sales document management

contract management

proposal & quote management


advocacy management


renewal management


generation of new leads


knowledge management

creating knowledge base


relationship management


rating and review management



communication management

sending & publishing communications

tracking & monitoring communications





subscription management




touchpoint management



sales review & feedback



account management






opportunity management



social media marketing


international marketing


courses & assessment

create learning path




competitive intelligence



community building



category management



segmentation and targeting


performance management


follower management


channel management


trade show marketing


revenue cycle management


Top Goals

Goals Achieved

  • Manage risk

  • Establish thought leadership

  • Launch new products

  • Scale best practices

  • Enhance customer relationships

  • Increase customer life time value

  • See 3 more
  • Improve ROI

  • Acquire customers

  • Enhance customer relationships

  • Enter new markets internationally or locally

  • Grow market share

  • See 2 more

Top Channels

Channels Used

  • text SMS

  • e-mail

  • promotions

  • offline

  • on premises

  • omnichannel

  • events

  • trade shows

  • See 5 more
  • text SMS

  • e-mail

  • promotions

  • offline

  • on premises

  • omnichannel

  • events

  • trade shows

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting