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Genesys Cloud vs Lumoa: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Genesys Cloud vs. Lumoa is based on a specific set of business needs and context. The comparison uses 1481 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Genesys Cloud and Lumoa

Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Genesys Cloud covers Engagement Management, Customer Feedback Management with Promotions, Contact List Management with Omnichannel, Sales Call Management with Phone Calls, etc.

Lumoa focuses on Customer Feedback Management with Promotions, Workflow Management, Engagement Management with Website, Helpdesk Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Genesys Cloud

Focus area

Genesys Cloud is better than Lumoa for

Software Failure Risk

  • low

logo Lumoa

Focus area

Lumoa is better than Genesys Cloud for

Software Failure Risk

  • medium

About

Genesys Cloud | Genesys

Make Customer Feedback Actionable - Lumoa Net Promoter ...

Age

1990

Financials

PRIVATE

SEED

Business Need

Total Processes
(we found evidences for)

70

27

Total Goals
(we found evidences for)

13

5

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


customer feedback management

measuring customer satisfaction

measuring net promoter score


contact list management


sales call management

call transcription



helpdesk management


communication management

sending & publishing communications

tracking & monitoring communications


loyalty management

customise loyalty program



campaign management


competitive intelligence


lifetime value management


sales document management

contract management



generation of new leads


workflow management


relationship management


products & pricelist management


training & onboarding




business development



Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve ROI

  • Improve efficiency

  • Improve stakeholder relations

  • Grow market share

  • Improve internal communications

  • Build brand awareness

  • Manage risk

  • Launch new products

  • See 10 more
  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • See 2 more

Top Channels

Channels Used

  • promotions

  • phone calls

  • e-mail

  • social media

  • chat

  • website

  • offline

  • review sites

  • Amazon

  • newsletter

  • on premises

  • user generated content

  • blogs

  • point of sale

  • mobile

  • See 12 more
  • promotions

  • phone calls

  • e-mail

  • social media

  • chat

  • website

  • offline

  • review sites

  • Amazon

  • newsletter

  • on premises

  • user generated content

  • blogs

  • point of sale

  • mobile

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

low

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No Data

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Business Setting