Comparison Summary
This comparison report of Genesys Cloud vs. Metaphor Contact Center is based on a specific set of business needs and context. The comparison uses 1692 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Genesys Cloud and Metaphor Contact Center
Genesys Cloud, Tenfold, Oracle Advertising and Customer Experience (CX), etc., belong to a category of solutions that help Customer Experience Management, whereas Metaphor Contact Center, Alvaria, Opus Contact Center, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Genesys Cloud covers Engagement Management, Customer Feedback Management with Promotions, Contact List Management with Omnichannel, Sales Call Management with Phone Calls, etc.
Metaphor Contact Center focuses on Engagement Management, Sales Call Management with Phone Calls, Customer Feedback Management with Review Sites, Contact List Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Genesys Cloud | Genesys
Metaphor Contact Center - The Secure Omni-Channel Contact ..
Age
1990
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
70
40
Total Goals
(we found evidences for)
13
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Enter new markets internationally or locally
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Scale best practices
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Improve ROI
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Improve efficiency
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Improve stakeholder relations
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Grow market share
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Improve internal communications
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Build brand awareness
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Manage risk
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Launch new products
- See 10 more
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Scale best practices
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Improve ROI
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Manage risk
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Improve navigation
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Improve visibility
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Increase customer life time value
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Improve internal communications
- See 7 more
Top Channels
Channels Used
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phone calls
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review sites
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Amazon
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e-mail
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website
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text SMS
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omnichannel
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chat
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mobile
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mobile app
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social media
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user generated content
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blogs
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offline
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point of sale
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video
- See 13 more
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phone calls
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review sites
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Amazon
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e-mail
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website
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text SMS
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omnichannel
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chat
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mobile
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mobile app
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social media
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user generated content
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blogs
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offline
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point of sale
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video
- See 13 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
