cuspera logo CUSPERA

Compare Genesys Cloud vs Oracle CX Service

Comparison Summary

For Genesys Cloud vs Oracle CX Service comparison, Our AI algorithm looked at 3016 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Genesys Cloud and Oracle CX Service to solve their respective business needs.

Pros and cons of Genesys Cloud and Oracle CX Service

Genesys Cloud is more suited to businesses that require Engagement Management and Customer Feedback Management with Promotions where as Oracle CX Service is focused towards Engagement Management with Phone Calls and Knowledge Management with Chat .

logo Genesys Cloud

Focus area

Software Failure Risk

  • low

logo Oracle CX Service

Focus area

Oracle CX Service is better than Genesys Cloud for

Software Failure Risk

  • low

About

Genesys Cloud | Genesys

Service Cloud | Customer Experience | Oracle Cloud

Age

1990

1977

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

70

68

Total Goals
(we found evidences for)

13

8

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


customer feedback management

measuring customer satisfaction

measuring net promoter score


contact list management


sales call management

call transcription



helpdesk management


communication management

sending & publishing communications

tracking & monitoring communications


loyalty management

customise loyalty program



campaign management

campaign monitoring


competitive intelligence


lifetime value management


sales document management

contract management

proposal & quote management



generation of new leads


workflow management


relationship management


products & pricelist management


training & onboarding




social media management

social media analytics

monitoring social media


content management


performance management


knowledge management




touchpoint management


channel management


customer case management


promotion management



opportunity management


billing and invoice management



Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve ROI

  • Improve efficiency

  • Improve stakeholder relations

  • Grow market share

  • Improve internal communications

  • Build brand awareness

  • Manage risk

  • Launch new products

  • See 10 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Launch new products

  • Improve efficiency

  • Scale best practices

  • Grow market share

  • Increase sales & revenue

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • chat

  • social media

  • e-mail

  • website

  • promotions

  • mobile

  • omnichannel

  • offline

  • point of sale

  • user generated content

  • blogs

  • support groups

  • coupons

  • newsletter

  • on premises

  • video

  • print media

  • magazine

  • Twitter

  • Facebook

  • mobile app

  • See 19 more
  • phone calls

  • chat

  • social media

  • e-mail

  • website

  • promotions

  • mobile

  • omnichannel

  • offline

  • point of sale

  • user generated content

  • blogs

  • support groups

  • coupons

  • newsletter

  • on premises

  • video

  • print media

  • magazine

  • Twitter

  • Facebook

  • mobile app

  • See 19 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting