Comparison Summary
This comparison report of Genesys Cloud vs. Oracle CX Service is based on a specific set of business needs and context. The comparison uses 3016 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Genesys Cloud and Oracle CX Service
Genesys Cloud, Oracle CX Service, Tenfold, Oracle Advertising and Customer Experience (CX), etc., belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Genesys Cloud covers Engagement Management, Customer Feedback Management with Promotions, Contact List Management with Omnichannel, Sales Call Management with Phone Calls, etc.
Oracle CX Service focuses on Engagement Management with Phone Calls, Knowledge Management with Chat, Helpdesk Management with Phone Calls, Customer Feedback Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Oracle CX Service
Focus area
Oracle CX Service is better than Genesys Cloud for
Software Failure Risk
About
Genesys Cloud | Genesys
Service Cloud | Customer Experience | Oracle Cloud
Age
1990
1977
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
70
68
Total Goals
(we found evidences for)
13
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Increase sales & revenue
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Enter new markets internationally or locally
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Scale best practices
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Improve ROI
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Improve efficiency
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Improve stakeholder relations
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Grow market share
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Improve internal communications
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Build brand awareness
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Manage risk
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Launch new products
- See 10 more
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Launch new products
-
Improve efficiency
-
Scale best practices
-
Grow market share
-
Increase sales & revenue
- See 5 more
Top Channels
Channels Used
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phone calls
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chat
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social media
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e-mail
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website
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promotions
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mobile
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omnichannel
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offline
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point of sale
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user generated content
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blogs
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support groups
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coupons
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newsletter
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on premises
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video
-
print media
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magazine
-
Twitter
-
Facebook
-
mobile app
- See 19 more
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phone calls
-
chat
-
social media
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e-mail
-
website
-
promotions
-
mobile
-
omnichannel
-
offline
-
point of sale
-
user generated content
-
blogs
-
support groups
-
coupons
-
newsletter
-
on premises
-
video
-
print media
-
magazine
-
Twitter
-
Facebook
-
mobile app
- See 19 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
