Comparison Summary
Genesys Cloud: Genesys-cloud offers a scalable modern cloud architecture for future-proof contact centers. Built on a solid foundation, it provides open platform capabilities.
Retently: Recently, B2B companies have been sending NPS, CSAT, and CES surveys to clients. Feedback is gathered, analyzed, and acted upon for improved customer experience management.
Genesys Cloud and Retently: Customer Satisfaction Data
Most deployed common Use Cases for Genesys Cloud and Retently
How can Genesys Cloud and Retently enhance your Engagement Management process?
"...We knew we would have to overcome the limitations of a silobased approach to communications channels, and gain a complete view of all customer interactions, so anyone in any team could pick up where a previous employee had left off...." Peer review by Ruud Aalbers, Chief Operating Officer, Retail and Private Banking, ABN AMRO Group
"...Customers engagement, net promoter score measuring...." Peer review by Alex P, Customer Succes Manager
What benefits does Genesys Cloud and Retently offer for Customer Feedback Management?
Genesys Cloud in Action: Unique Use Cases
How does Genesys Cloud facilitate Contact List Management?
What Are the key features of Genesys Cloud for Collaboration?
Retently in Action: Unique Use Cases
What Are the key features of Retently for Communication Management?
What benefits does Retently offer for Workflow Management?
About
Genesys Cloud | Genesys
Platform to Improve Customer Satisfaction with Net Promoter Score
Age
1990
Financials
PRIVATE
PRIVATE
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
