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Gong vs Calabrio Call Recording: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Gong medium Failure Risk for Calabrio Call Recording low
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Comparison Summary

This comparison report of Gong vs. Calabrio Call Recording is based on a specific set of business needs and context. The comparison uses 24281 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Gong and Calabrio Call Recording

Gong, Calabrio Call Recording, Chorus by ZoomInfo, Salesken, etc., belong to a category of solutions that help Conversation Intelligence. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Gong covers Sales Call Management with Phone Calls, Call Coaching with Phone Calls, Deal Analytics & Insights, Sales Rep Engagement with Phone Calls, etc.

Calabrio Call Recording focuses on Sales Call Management with Phone Calls, Engagement Management with Phone Calls, Helpdesk Management with Phone Calls, Contact List Management with Phone Calls, etc.

"I used Gong for my own ramp-up, listening to calls, learning the product faster, and closing my first deal faster. I now use Gong to listen to my own calls to learn and improve from one call to the next. " - Michaela Brady-Hunter

"We now have reliable call recording, which results in fewer IT tickets and happier contact center managers. " - Tom McEnteggart

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Gong

Focus area

Gong is better than Calabrio Call Recording for

Software Failure Risk

  • medium

logo Calabrio Call Recording

Focus area

Calabrio Call Recording is better than Gong for

Software Failure Risk

  • low

About

Revenue Intelligence Platform to coach sales reps

Call Recording Software Designed for the Digital Business

Age

2015

Financials

SERIES E

M&A

Business Need

Total Processes
(we found evidences for)

79

15

Total Goals
(we found evidences for)

6

3

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (3023)

Read Reviews (109)

call transcription

Read Reviews (635)

Read Reviews (0)

call scoring

Read Reviews (617)

Read Reviews (0)

call analytics

Read Reviews (603)

Read Reviews (0)

coaching

Read Reviews (1277)

Read Reviews (1)

lead analytics

Read Reviews (869)

Read Reviews (0)

engagement management

Read Reviews (679)

Read Reviews (26)

engaging and following up

Read Reviews (516)

Read Reviews (3)

engaging with scheduling & cadence

Read Reviews (32)

Read Reviews (0)

training & onboarding

Read Reviews (466)

Read Reviews (0)

collaboration

Read Reviews (398)

Read Reviews (0)

communication management

Read Reviews (244)

Read Reviews (9)

tracking & monitoring communications

Read Reviews (184)

Read Reviews (9)

sending & publishing communications

Read Reviews (54)

Read Reviews (0)

sales review & feedback

Read Reviews (222)

Read Reviews (1)

talk track creation

Read Reviews (136)

Read Reviews (0)

knowledge management

Read Reviews (53)

Read Reviews (0)

creating knowledge base

Read Reviews (8)

Read Reviews (0)

account management

Read Reviews (45)

Read Reviews (0)

conversion management

Read Reviews (44)

Read Reviews (0)

competitive intelligence

Read Reviews (40)

Read Reviews (0)

contact list management

Read Reviews (31)

Read Reviews (17)

workflow management

Read Reviews (27)

Read Reviews (0)

generation of new leads

Read Reviews (22)

Read Reviews (0)

lead qualification

Read Reviews (21)

Read Reviews (0)

lead qualification: technographic

Read Reviews (11)

Read Reviews (0)

courses & assessment

Read Reviews (20)

Read Reviews (0)

identify skill gaps

Read Reviews (15)

Read Reviews (0)

create learning path

Read Reviews (2)

Read Reviews (0)

track learning progress

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (17)

Read Reviews (1)

social media management

Read Reviews (15)

Read Reviews (0)

social media analytics

Read Reviews (15)

Read Reviews (0)

scheduling post to social media

Read Reviews (2)

Read Reviews (0)

renewal management

Read Reviews (6)

Read Reviews (0)

pipeline management

Read Reviews (6)

Read Reviews (0)

business development

Read Reviews (5)

Read Reviews (0)

opportunity management

Read Reviews (4)

Read Reviews (0)

sales quota management

Read Reviews (4)

Read Reviews (0)

billing and invoice management

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (3)

Read Reviews (0)

promotion management

Read Reviews (3)

Read Reviews (0)

discount management

Read Reviews (3)

Read Reviews (0)

performance management

Read Reviews (2)

Read Reviews (0)

advocacy management

Read Reviews (2)

Read Reviews (0)

channel management

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (2)

Read Reviews (0)

helpdesk management

Read Reviews (0)

Read Reviews (17)

SeealllessActivities

Top Goals

Goals Achieved

  • Increase sales & revenue

  • Improve consistency

  • Improve visibility

  • Improve efficiency

  • Scale best practices

  • Shorten ramp up time

  • See 3 more

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

Top Channels

Channels Used

  • phone calls

  • offline

  • point of sale

  • phone calls

  • offline

  • point of sale

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

high

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low

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting