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Keatext vs Oracle CX Service: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Keatext vs. Oracle CX Service is based on a specific set of business needs and context. The comparison uses 2497 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Keatext and Oracle CX Service

Keatext, and Oracle CX Service belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Keatext covers Social Media Management with Social Media, Rating And Review Management with Social Media, Helpdesk Management with Phone Calls, Communication Management with Social Media, etc.

Oracle CX Service focuses on Engagement Management with Phone Calls, Knowledge Management with Chat, Helpdesk Management with Phone Calls, Customer Feedback Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Keatext

Focus area

Keatext is better than Oracle CX Service for

Software Failure Risk

  • medium

logo Oracle CX Service

Focus area

Oracle CX Service is better than Keatext for

Software Failure Risk

  • low

About

AI-powered text analytics for feedback interpretation

Service Cloud | Customer Experience | Oracle Cloud

Age

1977

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

23

68

Total Goals
(we found evidences for)

4

8

Top Processes

Evidences indicate better relative satisfaction


social media management

engaging on social media

scheduling post to social media


rating and review management


helpdesk management


communication management

sending & publishing communications


customer feedback management

measuring customer satisfaction


engagement management

engaging and following up



sales call management

call transcription


knowledge management


products & pricelist management


training & onboarding


campaign management




contact list management


workflow management


customer case management


contract management


proposal & quote management


sales document management

contract management

proposal & quote management



relationship management


touchpoint management


channel management



content management


promotion management



opportunity management


competitive intelligence


lifetime value management


billing and invoice management



generation of new leads


performance management





Top Goals

Goals Achieved

  • Improve digital and social presence

  • Enhance customer relationships

  • Improve brand engagement

  • Increase sales & revenue

  • See 1 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Launch new products

  • Improve efficiency

  • Scale best practices

  • Grow market share

  • Increase sales & revenue

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • chat

  • social media

  • e-mail

  • website

  • promotions

  • mobile

  • omnichannel

  • offline

  • point of sale

  • user generated content

  • blogs

  • support groups

  • coupons

  • newsletter

  • on premises

  • video

  • print media

  • magazine

  • Twitter

  • Facebook

  • mobile app

  • See 19 more
  • phone calls

  • chat

  • social media

  • e-mail

  • website

  • promotions

  • mobile

  • omnichannel

  • offline

  • point of sale

  • user generated content

  • blogs

  • support groups

  • coupons

  • newsletter

  • on premises

  • video

  • print media

  • magazine

  • Twitter

  • Facebook

  • mobile app

  • See 19 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting