Compare Keatext vs Retently

Failure Risk Guidance Security Report ?

Failure Risk for Keatext medium Failure Risk for Retently low

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Comparison Summary

For Keatext vs Retently comparison, Our AI algorithm looked at 1529 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Keatext and Retently to solve their respective business needs.

Pros and cons of Keatext and Retently

Keatext is more suited to businesses that require Social Media Management with Social Media and Rating And Review Management with Social Media where as Retently is focused towards Customer Feedback Management with Promotions and Social Media Management .

Both Keatext and Retently are Customer Experience Management software, peers recommend Keatext for rating and review management and helpdesk management where as Retently is more known for measuring net promoter score and social media analytics .

Keatext

Focus area

Keatext is better than Retently for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

Retently

Focus area

Retently is better than Keatext for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

About

AI-powered text analytics for feedback interpretation

Platform to Improve Customer Satisfaction with Net Promoter Score

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

rating and review management

Read Reviews (44)

Read Reviews (0)

helpdesk management

Read Reviews (32)

Read Reviews (1)

communication management

Read Reviews (28)

Read Reviews (18)

sending & publishing communications

Read Reviews (28)

Read Reviews (16)

customer feedback management

Read Reviews (23)

Read Reviews (285)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (71)

engagement management

Read Reviews (11)

Read Reviews (28)

engaging and following up

market research

sales call management

call transcription

knowledge management

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (1)

Read Reviews (3)

campaign management

Read Reviews (0)

Read Reviews (3)

workflow management

Read Reviews (0)

Read Reviews (13)

referral management

Read Reviews (0)

Read Reviews (7)

creating contact list

Read Reviews (0)

Read Reviews (2)

contact list management

Read Reviews (0)

Read Reviews (5)

creating contact list

Read Reviews (0)

Read Reviews (2)

playbook creation

lead scoring

lead engagement

SeealllessActivities

Top Goals

Goals Achieved

Improve digital and social presence
Enhance customer relationships
Improve brand engagement
Increase sales & revenue
See 1 more

Enhance customer relationships
Acquire customers
Improve internal communications
Increase sales & revenue
Enter new markets internationally or locally
Build brand awareness
See 3 more

Top Channels

Channels Used

promotions
e-mail
chat
Slack
support groups
offline
See 3 more

promotions
e-mail
chat
Slack
support groups
offline
See 3 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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No Data

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Compare Keatext vs Retently

Failure Risk Guidance Security Report ?

Comparison Summary

For Keatext vs Retently comparison, Our AI algorithm looked at 1529 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Keatext and Retently to solve their respective business needs.

Pros and cons of Keatext and Retently

Keatext is more suited to businesses that require Social Media Management with Social Media and Rating And Review Management with Social Media where as Retently is focused towards Customer Feedback Management with Promotions and Social Media Management .

Both Keatext and Retently are Customer Experience Management software, peers recommend Keatext for rating and review management and helpdesk management where as Retently is more known for measuring net promoter score and social media analytics .

Keatext

Focus area

Keatext is better than Retently for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Retently

Focus area

Retently is better than Keatext for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Keatext

Get a personalised risk report for Retently

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.