Comparison Summary
Introducing Keatext and Retently
Keatext, and Retently belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Keatext covers Social Media Management with Social Media, Rating And Review Management with Social Media, Helpdesk Management with Phone Calls, Communication Management with Social Media, etc.
Retently focuses on Customer Feedback Management with Promotions, Social Media Management, Engagement Management with Promotions, Communication Management with E-Mail, etc.
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About
AI-powered text analytics for feedback interpretation
Platform to Improve Customer Satisfaction with Net Promoter Score
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
23
30
Total Goals
(we found evidences for)
4
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve digital and social presence
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Enhance customer relationships
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Improve brand engagement
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Increase sales & revenue
- See 1 more
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Increase sales & revenue
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Enter new markets internationally or locally
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Build brand awareness
- See 3 more
Top Channels
Channels Used
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promotions
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e-mail
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chat
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Slack
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support groups
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offline
- See 3 more
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promotions
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e-mail
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chat
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Slack
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support groups
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offline
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
