Comparison Summary
This comparison report of Khoros Care vs. Conviva is based on a specific set of business needs and context. The comparison uses 2137 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Khoros Care and Conviva
Khoros Care, Conviva, Qualtrics Connect, Sprinklr Social, etc., belong to a category of solutions that help Social Media Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Khoros Care covers Social Media Management with Social Media, Engagement Management with Social Media, Communication Management with Social Media, Workflow Management with Social Media, etc.
Conviva focuses on Social Media Management with Social Media, Communication Management with Video, Engagement Management with Social Media, Content Management with Chat, etc.
"We can handle more volume with less effort now. We’re able to make sure all customers are being responded to and no one is being left behind. The move to Khoros Care has been groundbreaking for us. " - Tim Lopez
"With Content Insights, we have a much deeper understanding of what, where, when, how our viewers are streaming. As we continue investing in the evolution of Warner Media, and unlocking opportunities for growth across our brands, Conviva will remain ...a strategic partner for us. " - Robert Jones
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Digital customer care with AI-powered workflows and operational analytics
A real-time Intelligence platform for video and media streaming using a unique new intelligent video measurement and analytics architecture
Financials
PRIVATE
Business Need
Total Processes
(we found evidences for)
55
45
Total Goals
(we found evidences for)
10
10
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Build brand awareness
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Improve brand engagement
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Improve internal communications
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Improve ROI
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Enter new markets internationally or locally
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Scale best practices
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Improve visibility
- See 7 more
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Improve ROI
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Build brand awareness
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Improve digital and social presence
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Increase sales & revenue
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Scale best practices
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Enter new markets internationally or locally
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Enhance customer relationships
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Acquire customers
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Grow market share
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Establish thought leadership
- See 7 more
Top Channels
Channels Used
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social media
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video
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mass media
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television
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Twitter
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Instagram
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games
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offline
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chat
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Snapchat
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on premises
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mobile
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mobile app
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point of sale
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phone calls
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blogs
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user generated content
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Facebook
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promotions
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website
- See 17 more
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social media
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video
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mass media
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television
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Twitter
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Instagram
-
games
-
offline
-
chat
-
Snapchat
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on premises
-
mobile
-
mobile app
-
point of sale
-
phone calls
-
blogs
-
user generated content
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Facebook
-
promotions
-
website
- See 17 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
