Comparison Summary
This comparison report of Khoros Care vs. Retently is based on a specific set of business needs and context. The comparison uses 2594 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Khoros Care and Retently
Khoros Care, Qualtrics Connect, Sprinklr Social, etc., belong to a category of solutions that help Social Media Marketing, whereas Retently, Ushur, Genesys Cloud, etc., belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Khoros Care covers Social Media Management with Social Media, Engagement Management with Social Media, Communication Management with Social Media, Workflow Management with Social Media, etc.
Retently focuses on Customer Feedback Management with Promotions, Social Media Management, Engagement Management with Promotions, Communication Management with E-Mail, etc.
"We found that our customers don’t want an immediate response, they want the right response. Knowing this allows us to take the time to make sure we do everything for the customer. " - Louisa Martin
"Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner. " - Pablo Hoffmann
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Digital customer care with AI-powered workflows and operational analytics
Platform to Improve Customer Satisfaction with Net Promoter Score
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
55
30
Total Goals
(we found evidences for)
10
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Build brand awareness
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Improve brand engagement
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Improve internal communications
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Improve ROI
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Enter new markets internationally or locally
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Scale best practices
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Improve visibility
- See 7 more
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Increase sales & revenue
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Enter new markets internationally or locally
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Build brand awareness
- See 3 more
Top Channels
Channels Used
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promotions
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e-mail
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chat
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Slack
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support groups
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offline
- See 3 more
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promotions
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e-mail
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chat
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Slack
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support groups
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offline
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
