Khoros Care vs Retently: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Khoros Care medium Failure Risk for Retently low

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Comparison Summary

This comparison report of Khoros Care vs. Retently is based on a specific set of business needs and context. The comparison uses 2594 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Khoros Care and Retently

Khoros Care, Qualtrics Connect, Sprinklr Social, etc., belong to a category of solutions that help Social Media Marketing, whereas Retently, CSS Customer Experience Analytics, Ushur, etc., belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Khoros Care covers Social Media Management with Social Media, Engagement Management with Social Media, Communication Management with Social Media, Workflow Management with Social Media, etc.

Retently focuses on Customer Feedback Management with Promotions, Social Media Management, Engagement Management with Promotions, Communication Management with E-Mail, etc.

"We found that our customers don’t want an immediate response, they want the right response. Knowing this allows us to take the time to make sure we do everything for the customer. " - Louisa Martin

"Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner. " - Pablo Hoffmann

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Khoros Care

Focus area

Khoros Care is better than Retently for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

Retently

Focus area

Retently is better than Khoros Care for

measuring net promoter score

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

About

Digital customer care with AI-powered workflows and operational analytics

Platform to Improve Customer Satisfaction with Net Promoter Score

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (108)

Read Reviews (28)

engaging and following up

Read Reviews (69)

Read Reviews (23)

communication management

Read Reviews (52)

Read Reviews (18)

tracking & monitoring communications

Read Reviews (23)

Read Reviews (0)

sending & publishing communications

Read Reviews (17)

Read Reviews (16)

workflow management

Read Reviews (45)

Read Reviews (13)

customer feedback management

Read Reviews (34)

Read Reviews (285)

measuring customer satisfaction

Read Reviews (29)

Read Reviews (71)

measuring net promoter score

Read Reviews (1)

Read Reviews (91)

training & onboarding

Read Reviews (20)

Read Reviews (0)

lifetime value management

Read Reviews (14)

Read Reviews (1)

helpdesk management

collaboration

content management

content tracking

content publishing

sales document management

Read Reviews (8)

Read Reviews (0)

proposal & quote management

Read Reviews (6)

Read Reviews (0)

contact list management

Read Reviews (8)

Read Reviews (5)

creating contact list

Read Reviews (2)

conversion management

public relations

lead engagement

distribution management

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (3)

customer case management

lead tracking

advertisement

referral management

Read Reviews (0)

Read Reviews (7)

playbook creation

Read Reviews (0)

Read Reviews (4)

customise loyalty program

Read Reviews (0)

Read Reviews (2)

loyalty management

Read Reviews (0)

Read Reviews (3)

customise loyalty program

lead scoring

SeealllessActivities

Top Goals

Goals Achieved

Enhance customer relationships
Acquire customers
Improve digital and social presence
Build brand awareness
Improve brand engagement
Improve internal communications
Improve ROI
Enter new markets internationally or locally
Scale best practices
Improve visibility
See 7 more

Enhance customer relationships
Acquire customers
Improve internal communications
Increase sales & revenue
Enter new markets internationally or locally
Build brand awareness
See 3 more

Top Channels

Channels Used

promotions
e-mail
chat
Slack
support groups
offline
See 3 more

promotions
e-mail
chat
Slack
support groups
offline
See 3 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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No Data

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Khoros Care vs Retently: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Comparison Summary

This comparison report of Khoros Care vs. Retently is based on a specific set of business needs and context. The comparison uses 2594 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Khoros Care and Retently

Khoros Care covers Social Media Management with Social Media, Engagement Management with Social Media, Communication Management with Social Media, Workflow Management with Social Media, etc.

Retently focuses on Customer Feedback Management with Promotions, Social Media Management, Engagement Management with Promotions, Communication Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Khoros Care

Focus area

Khoros Care is better than Retently for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Retently

Focus area

Retently is better than Khoros Care for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Khoros Care

Get a personalised risk report for Retently

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.