cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Khoros Care vs Sense: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Khoros Care medium Failure Risk for Sense low
Know More

Comparison Summary

This comparison report of Khoros Care vs. Sense is based on a specific set of business needs and context. The comparison uses 2306 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Khoros Care and Sense

Khoros Care, Qualtrics Connect, Sprinklr Social, etc., belong to a category of solutions that help Social Media Marketing, whereas Sense, Groupe.io, Qualtrics Employee Experience, etc., belong to a category of solutions that help Employee Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Khoros Care covers Social Media Management with Social Media, Engagement Management with Social Media, Communication Management with Social Media, Workflow Management with Social Media, etc.

Sense focuses on Engagement Management, Workflow Management with Text SMS, Customer Feedback Management with Offline, Social Media Management, etc.

"Onboarding the Khoros Care solution helped us to very quickly organize our efforts: we turned tweets into cases that could be assigned, tracked, and reported on, and that gave us insight into how many people it takes to manage the volume on social m...edia effectively. " - Carter Calle

"We chose Sense, and frankly, for us it’s been a Godsend. We found that just using email wasn't providing us a high enough return, which was making the problem even worse. We thought that texting would be the answer. In fact, it has been, It’s tremen...dously improved our candidate engagement. " - Kip Wright

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Khoros Care

Focus area

Khoros Care is better than Sense for

Software Failure Risk

  • medium

logo Sense

Focus area

Software Failure Risk

  • low

About

Digital customer care with AI-powered workflows and operational analytics

Talent engagement and communication platform built for recruiting.

Age

2016

Financials

PRIVATE

SERIES D

Business Need

Total Processes
(we found evidences for)

55

38

Total Goals
(we found evidences for)

10

10

Top Processes

Evidences indicate better relative satisfaction

social media management

Read Reviews (178)

Read Reviews (12)

social media analytics

Read Reviews (45)

Read Reviews (10)

engaging on social media

Read Reviews (42)

Read Reviews (1)

monitoring social media

Read Reviews (23)

Read Reviews (0)

scheduling post to social media

Read Reviews (10)

Read Reviews (0)

managing social media account

Read Reviews (2)

Read Reviews (0)

engagement management

Read Reviews (108)

Read Reviews (106)

engaging and following up

Read Reviews (69)

Read Reviews (104)

communication management

Read Reviews (52)

Read Reviews (14)

tracking & monitoring communications

Read Reviews (23)

Read Reviews (0)

sending & publishing communications

Read Reviews (17)

Read Reviews (10)

workflow management

Read Reviews (45)

Read Reviews (26)

customer feedback management

Read Reviews (34)

Read Reviews (16)

measuring customer satisfaction

Read Reviews (29)

Read Reviews (2)

measuring net promoter score

Read Reviews (1)

Read Reviews (11)

training & onboarding

Read Reviews (20)

Read Reviews (8)

lifetime value management

Read Reviews (14)

Read Reviews (0)

helpdesk management

Read Reviews (8)

Read Reviews (0)

content management

Read Reviews (8)

Read Reviews (1)

content tracking

Read Reviews (3)

Read Reviews (0)

content publishing

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (8)

Read Reviews (6)

proposal & quote management

Read Reviews (6)

Read Reviews (0)

contract management

Read Reviews (1)

Read Reviews (4)

contact list management

Read Reviews (8)

Read Reviews (2)

creating contact list

Read Reviews (2)

Read Reviews (0)

conversion management

Read Reviews (7)

Read Reviews (0)

social media marketing

Read Reviews (4)

Read Reviews (0)

distribution management

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (3)

Read Reviews (1)

customer case management

Read Reviews (3)

Read Reviews (0)

relationship management

Read Reviews (1)

Read Reviews (2)

generation of new leads

Read Reviews (1)

Read Reviews (4)

identify target customers

Read Reviews (0)

Read Reviews (2)

loyalty management

Read Reviews (0)

Read Reviews (6)

identify target customers

Read Reviews (0)

Read Reviews (2)

sales incentive management

Read Reviews (0)

Read Reviews (4)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Build brand awareness

  • Improve brand engagement

  • Improve internal communications

  • Improve ROI

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve visibility

  • See 7 more

  • Improve internal communications

  • Improve ROI

  • Scale best practices

  • Build brand awareness

  • Enhance customer relationships

  • Improve consistency

  • Increase sales & revenue

  • Acquire customers

  • Improve brand engagement

  • Establish thought leadership

  • See 7 more

Top Channels

Channels Used

  • e-mail

  • text SMS

  • mass media

  • phone calls

  • mobile

  • offline

  • video

  • on premises

  • mobile app

  • games

  • chat

  • user generated content

  • blogs

  • point of sale

  • omnichannel

  • events

  • trade shows

  • See 14 more

  • e-mail

  • text SMS

  • mass media

  • phone calls

  • mobile

  • offline

  • video

  • on premises

  • mobile app

  • games

  • chat

  • user generated content

  • blogs

  • point of sale

  • omnichannel

  • events

  • trade shows

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting