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Khoros Care vs Zonka Feedback: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Khoros Care medium Failure Risk for Zonka Feedback low
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Comparison Summary

This comparison report of Khoros Care vs. Zonka Feedback is based on a specific set of business needs and context. The comparison uses 4429 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Khoros Care and Zonka Feedback

Khoros Care, Qualtrics Connect, Sprinklr Social, etc., belong to a category of solutions that help Social Media Marketing, whereas Zonka Feedback, Simplesat, Thematic, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Khoros Care covers Social Media Management with Social Media, Engagement Management with Social Media, Communication Management with Social Media, Workflow Management with Social Media, etc.

Zonka Feedback focuses on Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

"Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy. " - Kriti Kapoor

"Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. " - Select CITYWALK Mall

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Khoros Care

Focus area

Khoros Care is better than Zonka Feedback for

Software Failure Risk

  • medium

logo Zonka Feedback

Focus area

Zonka Feedback is better than Khoros Care for

Software Failure Risk

  • low

About

Digital customer care with AI-powered workflows and operational analytics

Feedback Software & Survey App to collect feedback from customers and employees

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

55

43

Total Goals
(we found evidences for)

10

3

Top Processes

Evidences indicate better relative satisfaction

social media management

Read Reviews (178)

Read Reviews (68)

social media analytics

Read Reviews (45)

Read Reviews (65)

engaging on social media

Read Reviews (42)

Read Reviews (1)

monitoring social media

Read Reviews (23)

Read Reviews (0)

scheduling post to social media

Read Reviews (10)

Read Reviews (1)

managing social media account

Read Reviews (2)

Read Reviews (1)

engagement management

Read Reviews (108)

Read Reviews (40)

engaging and following up

Read Reviews (69)

Read Reviews (32)

communication management

Read Reviews (52)

Read Reviews (48)

tracking & monitoring communications

Read Reviews (23)

Read Reviews (5)

sending & publishing communications

Read Reviews (17)

Read Reviews (42)

workflow management

Read Reviews (45)

Read Reviews (39)

customer feedback management

Read Reviews (34)

Read Reviews (705)

measuring customer satisfaction

Read Reviews (29)

Read Reviews (277)

measuring net promoter score

Read Reviews (1)

Read Reviews (136)

training & onboarding

Read Reviews (20)

Read Reviews (2)

lifetime value management

Read Reviews (14)

Read Reviews (3)

helpdesk management

Read Reviews (8)

Read Reviews (22)

content management

Read Reviews (8)

Read Reviews (0)

content tracking

Read Reviews (3)

Read Reviews (0)

content publishing

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (8)

Read Reviews (19)

proposal & quote management

Read Reviews (6)

Read Reviews (0)

contact list management

Read Reviews (8)

Read Reviews (17)

creating contact list

Read Reviews (2)

Read Reviews (1)

conversion management

Read Reviews (7)

Read Reviews (1)

social media marketing

Read Reviews (4)

Read Reviews (0)

distribution management

Read Reviews (3)

Read Reviews (0)

campaign management

Read Reviews (3)

Read Reviews (1)

customer case management

Read Reviews (3)

Read Reviews (0)

sales review & feedback

Read Reviews (1)

Read Reviews (3)

knowledge management

Read Reviews (1)

Read Reviews (4)

customise loyalty program

Read Reviews (0)

Read Reviews (15)

loyalty management

Read Reviews (0)

Read Reviews (15)

customise loyalty program

Read Reviews (0)

Read Reviews (15)

rating and review management

Read Reviews (0)

Read Reviews (8)

performance management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Build brand awareness

  • Improve brand engagement

  • Improve internal communications

  • Improve ROI

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve visibility

  • See 7 more

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

Top Channels

Channels Used

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting