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Compare Khoros Platform vs Genesys Cloud

Comparison Summary

For Khoros Platform vs Genesys Cloud comparison, Our AI algorithm looked at 1188 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Khoros Platform and Genesys Cloud to solve their respective business needs.

Pros and cons of Khoros Platform and Genesys Cloud

Khoros Platform is more suited to businesses that require Engagement Management and Community Building with Website where as Genesys Cloud is focused towards Engagement Management and Customer Feedback Management with Promotions .

logo Khoros Platform

Focus area

Software Failure Risk

  • medium

logo Genesys Cloud

Focus area

Genesys Cloud is better than Khoros Platform for

Software Failure Risk

  • low

About

AI-powered platform for digital customer engagement

Genesys Cloud | Genesys

Age

1990

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

22

70

Total Goals
(we found evidences for)

5

13

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


community building


training & onboarding


customer feedback management

measuring customer satisfaction


social media marketing


social media management


campaign management



workflow management


lifetime value management



contact list management


helpdesk management


competitive intelligence



call transcription


sales call management

call transcription


sending & publishing communications


tracking & monitoring communications


communication management

sending & publishing communications

tracking & monitoring communications


customise loyalty program


loyalty management

customise loyalty program



contract management


sales document management

contract management


generation of new leads


relationship management


products & pricelist management




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Scale best practices

  • Enter new markets internationally or locally

  • See 2 more
  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve ROI

  • Improve efficiency

  • Improve stakeholder relations

  • Grow market share

  • Improve internal communications

  • Build brand awareness

  • Manage risk

  • Launch new products

  • See 10 more

Top Channels

Channels Used

  • phone calls

  • omnichannel

  • chat

  • promotions

  • text SMS

  • mobile

  • coupons

  • website

  • e-mail

  • mass media

  • television

  • offline

  • video

  • games

  • on premises

  • point of sale

  • Skype

  • blogs

  • user generated content

  • events

  • trade shows

  • mobile app

  • social media

  • See 20 more
  • phone calls

  • omnichannel

  • chat

  • promotions

  • text SMS

  • mobile

  • coupons

  • website

  • e-mail

  • mass media

  • television

  • offline

  • video

  • games

  • on premises

  • point of sale

  • Skype

  • blogs

  • user generated content

  • events

  • trade shows

  • mobile app

  • social media

  • See 20 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

No Data

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting