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Khoros Platform vs Oracle Advertising and Customer Experience (CX): 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Khoros Platform vs. Oracle Advertising and Customer Experience (CX) is based on a specific set of business needs and context. The comparison uses 1861 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Khoros Platform and Oracle Advertising and Customer Experience (CX)

Khoros Platform, and Oracle Advertising and Customer Experience (CX) belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Khoros Platform covers Engagement Management, Community Building with Website, Training & Onboarding with User Generated Content, Customer Feedback Management, etc.

Oracle Advertising and Customer Experience (CX) focuses on Engagement Management, Loyalty Management, Advertisement, Campaign Management with Omnichannel, etc.

"Our community built on the Khoros platform allows the engineering team to push recent feature updates without waiting for the monthly product release cycle. This allows the engineering team to experiment more and provide a better experience to the d...evelopers and users. " - Ved Prakash Agarwal

"We wanted our customer service agents to be able to simultaneously respond to inquiries and immediately resolve issues. To do that, they needed a comprehensive reporting mechanism with an interface that was easy to use. Oracle Service with Oracle Di...gital Assistant was the best option for us. " - Seigo Hotta

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Khoros Platform

Focus area

Software Failure Risk

  • medium

logo Oracle Advertising and Customer Experience (CX)

Focus area

Oracle Advertising and Customer Experience (CX) is better than Khoros Platform for

Software Failure Risk

  • low

About

AI-powered platform for digital customer engagement

CX Cloud to build, manage, and maintain customer relationships.

Age

1977

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

22

82

Total Goals
(we found evidences for)

5

17

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up



training & onboarding


customer feedback management

measuring customer satisfaction


social media marketing


social media management


campaign management


content management


workflow management


lifetime value management



contact list management


helpdesk management


competitive intelligence


customise loyalty program


identify target customers


loyalty management

customise loyalty program

identify target customers



proposal & quote management


contract management



sales document management

proposal & quote management

contract management



sending & publishing communications


communication management

sending & publishing communications


account management


trade show marketing


segmentation and targeting


products & pricelist management


international marketing





personalized marketing


customer case management



subscription management



discount management


promotion management



sales call management


generation of new leads


compliance & governance


advocacy management


relationship management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Scale best practices

  • Enter new markets internationally or locally

  • See 2 more
  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Scale best practices

  • Launch new products

  • Increase customer life time value

  • Improve ROI

  • Grow market share

  • Build brand awareness

  • Establish thought leadership

  • Improve digital and social presence

  • Improve stakeholder relations

  • Shorten ramp up time

  • Improve efficiency

  • Improve internal communications

  • See 14 more

Top Channels

Channels Used

  • e-mail

  • offline

  • trade shows

  • omnichannel

  • phone calls

  • promotions

  • mobile

  • chat

  • website

  • point of sale

  • mobile app

  • user generated content

  • blogs

  • coupons

  • games

  • text SMS

  • on premises

  • social media

  • mass media

  • television

  • Whatsapp

  • events

  • mobile ads

  • Slack

  • See 21 more
  • e-mail

  • offline

  • trade shows

  • omnichannel

  • phone calls

  • promotions

  • mobile

  • chat

  • website

  • point of sale

  • mobile app

  • user generated content

  • blogs

  • coupons

  • games

  • text SMS

  • on premises

  • social media

  • mass media

  • television

  • Whatsapp

  • events

  • mobile ads

  • Slack

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

No Data

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting