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Compare Khoros Platform vs Oracle CX Service

Comparison Summary

For Khoros Platform vs Oracle CX Service comparison, Our AI algorithm looked at 2208 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Khoros Platform and Oracle CX Service to solve their respective business needs.

Pros and cons of Khoros Platform and Oracle CX Service

Khoros Platform is more suited to businesses that require Engagement Management and Community Building with Website where as Oracle CX Service is focused towards Engagement Management with Phone Calls and Knowledge Management with Chat .

logo Khoros Platform

Focus area

Software Failure Risk

  • medium

logo Oracle CX Service

Focus area

Oracle CX Service is better than Khoros Platform for

Software Failure Risk

  • low

About

AI-powered platform for digital customer engagement

Service Cloud | Customer Experience | Oracle Cloud

Age

1977

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

22

68

Total Goals
(we found evidences for)

5

8

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


community building


training & onboarding


customer feedback management

measuring customer satisfaction


social media marketing


social media management


campaign management


content management


workflow management


lifetime value management



knowledge management


contact list management


helpdesk management


competitive intelligence


tracking & monitoring communications


sending & publishing communications


communication management

tracking & monitoring communications

sending & publishing communications


customer case management


contract management


proposal & quote management


sales document management

contract management

proposal & quote management


relationship management


touchpoint management


channel management


promotion management



opportunity management


products & pricelist management


billing and invoice management


sales call management



generation of new leads


performance management





Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Scale best practices

  • Enter new markets internationally or locally

  • See 2 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Launch new products

  • Improve efficiency

  • Scale best practices

  • Grow market share

  • Increase sales & revenue

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • chat

  • social media

  • e-mail

  • website

  • promotions

  • mobile

  • omnichannel

  • offline

  • point of sale

  • user generated content

  • blogs

  • support groups

  • coupons

  • newsletter

  • on premises

  • video

  • print media

  • magazine

  • Twitter

  • Facebook

  • mobile app

  • See 19 more
  • phone calls

  • chat

  • social media

  • e-mail

  • website

  • promotions

  • mobile

  • omnichannel

  • offline

  • point of sale

  • user generated content

  • blogs

  • support groups

  • coupons

  • newsletter

  • on premises

  • video

  • print media

  • magazine

  • Twitter

  • Facebook

  • mobile app

  • See 19 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

No Data

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting