Comparison Summary
This comparison report of Khoros Platform vs. Relay Network is based on a specific set of business needs and context. The comparison uses 719 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Khoros Platform and Relay Network
Khoros Platform, and Relay Network belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Khoros Platform covers Engagement Management, Community Building with Website, Training & Onboarding with User Generated Content, Customer Feedback Management, etc.
Relay Network focuses on Engagement Management with Mobile, Helpdesk Management with Phone Calls, Training & Onboarding with Mobile, Lifetime Value Management, etc.
"Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy. " - Kriti Kapoor
"Complexity and stress can lead to customer attrition, but a positive experience at a difficult time can cement relationships for years. This is Relay's chief strength. " - Ovum
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
AI-powered platform for digital customer engagement
Customer Experience platform to improve customer engagement
Financials
PRIVATE
PRIVATE
Business Need
Total Processes
(we found evidences for)
22
38
Total Goals
(we found evidences for)
5
5
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Increase sales & revenue
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Acquire customers
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Scale best practices
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Enter new markets internationally or locally
- See 2 more
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Acquire customers
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Enhance customer relationships
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Increase customer life time value
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Scale best practices
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Improve efficiency
- See 2 more
Top Channels
Channels Used
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mobile
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phone calls
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mobile app
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mass media
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television
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user generated content
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blogs
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offline
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point of sale
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e-mail
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website
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text SMS
- See 9 more
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mobile
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phone calls
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mobile app
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mass media
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television
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user generated content
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blogs
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offline
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point of sale
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e-mail
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website
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text SMS
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
