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Khoros Platform vs Relay Network: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Khoros Platform medium Failure Risk for Relay Network low
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Comparison Summary

This comparison report of Khoros Platform vs. Relay Network is based on a specific set of business needs and context. The comparison uses 719 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Khoros Platform and Relay Network

Khoros Platform, and Relay Network belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Khoros Platform covers Engagement Management, Community Building with Website, Training & Onboarding with User Generated Content, Customer Feedback Management, etc.

Relay Network focuses on Engagement Management with Mobile, Helpdesk Management with Phone Calls, Training & Onboarding with Mobile, Lifetime Value Management, etc.

"Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy. " - Kriti Kapoor

"Relay not only increases the effectiveness of our communications, it also directly affects revenue by cutting down turnaround time in the underwriting process and increasing pull-through rates. It's extremely impactful to our customer experience. " - Mary K. Fiorille

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Khoros Platform

Focus area

Software Failure Risk

  • medium

logo Relay Network

Focus area

Software Failure Risk

  • low

About

AI-powered platform for digital customer engagement

Customer Experience platform to improve customer engagement

Financials

PRIVATE

PRIVATE

Business Need

Total Processes
(we found evidences for)

22

38

Total Goals
(we found evidences for)

5

5

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (48)

Read Reviews (121)

engaging and following up

Read Reviews (35)

Read Reviews (87)

community building

Read Reviews (10)

Read Reviews (0)

training & onboarding

Read Reviews (4)

Read Reviews (8)

customer feedback management

Read Reviews (3)

Read Reviews (4)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (3)

social media marketing

Read Reviews (2)

Read Reviews (0)

social media management

Read Reviews (2)

Read Reviews (1)

campaign management

Read Reviews (2)

Read Reviews (1)

workflow management

Read Reviews (1)

Read Reviews (4)

lifetime value management

Read Reviews (1)

Read Reviews (5)

helpdesk management

Read Reviews (1)

Read Reviews (18)

customer case management

Read Reviews (0)

Read Reviews (3)

sending & publishing communications

Read Reviews (0)

Read Reviews (3)

communication management

Read Reviews (0)

Read Reviews (3)

sending & publishing communications

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Scale best practices

  • Enter new markets internationally or locally

  • See 2 more

  • Acquire customers

  • Enhance customer relationships

  • Increase customer life time value

  • Scale best practices

  • Improve efficiency

  • See 2 more

Top Channels

Channels Used

  • mobile

  • phone calls

  • mobile app

  • mass media

  • television

  • user generated content

  • blogs

  • offline

  • point of sale

  • e-mail

  • website

  • text SMS

  • See 9 more

  • mobile

  • phone calls

  • mobile app

  • mass media

  • television

  • user generated content

  • blogs

  • offline

  • point of sale

  • e-mail

  • website

  • text SMS

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

No Data

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting