Khoros Platform vs Retently: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Khoros Platform medium Failure Risk for Retently low

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Comparison Summary

This comparison report of Khoros Platform vs. Retently is based on a specific set of business needs and context. The comparison uses 1240 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Khoros Platform and Retently

Khoros Platform, and Retently belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Khoros Platform covers Engagement Management, Community Building with Website, Training & Onboarding with User Generated Content, Customer Feedback Management, etc.

Retently focuses on Customer Feedback Management with Promotions, Social Media Management, Engagement Management with Promotions, Communication Management with E-Mail, etc.

"We’re really proud of the success of this campaign: we saw more than 40% growth in reach and more than 100% growth in engagement year-over-year. " - Mary Devine

"Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner. " - Pablo Hoffmann

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Khoros Platform

Focus area

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

medium

Retently

Focus area

Retently is better than Khoros Platform for

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

About

AI-powered platform for digital customer engagement

Platform to Improve Customer Satisfaction with Net Promoter Score

Financials

PRIVATE

Business Need

Total Processes
(we found evidences for)

Total Goals
(we found evidences for)

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (48)

Read Reviews (28)

engaging and following up

Read Reviews (35)

Read Reviews (23)

community building

Read Reviews (10)

Read Reviews (0)

training & onboarding

Read Reviews (4)

Read Reviews (0)

customer feedback management

Read Reviews (3)

Read Reviews (285)

measuring customer satisfaction

Read Reviews (1)

Read Reviews (71)

campaign management

Read Reviews (2)

Read Reviews (3)

workflow management

Read Reviews (1)

Read Reviews (13)

contact list management

lead engagement

sending & publishing communications

Read Reviews (0)

Read Reviews (16)

communication management

Read Reviews (0)

Read Reviews (18)

sending & publishing communications

Read Reviews (0)

Read Reviews (16)

referral management

Read Reviews (0)

Read Reviews (7)

playbook creation

Read Reviews (0)

Read Reviews (4)

customise loyalty program

Read Reviews (0)

Read Reviews (2)

loyalty management

Read Reviews (0)

Read Reviews (3)

customise loyalty program

lead scoring

SeealllessActivities

Top Goals

Goals Achieved

Enhance customer relationships
Increase sales & revenue
Acquire customers
Scale best practices
Enter new markets internationally or locally
See 2 more

Enhance customer relationships
Acquire customers
Improve internal communications
Increase sales & revenue
Enter new markets internationally or locally
Build brand awareness
See 3 more

Top Channels

Channels Used

promotions
e-mail
chat
Slack
support groups
offline
See 3 more

promotions
e-mail
chat
Slack
support groups
offline
See 3 more

Failure Risk Guidance Security Report?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

No Data

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No Data

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

Read peer / expert warnings.

Data Export

Read peer / expert warnings.

Support

24/7 Support

Read peer / expert warnings.

Email Support

Read peer / expert warnings.

Chat Support

Read peer / expert warnings.

Phone Support

Read peer / expert warnings.

Others

AI Powered

Read peer / expert warnings.

Custom Reports

Read peer / expert warnings.

Analytics

Read peer / expert warnings.

Khoros Platform vs Retently: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Comparison Summary

This comparison report of Khoros Platform vs. Retently is based on a specific set of business needs and context. The comparison uses 1240 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Khoros Platform and Retently

Khoros Platform, and Retently belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Khoros Platform covers Engagement Management, Community Building with Website, Training & Onboarding with User Generated Content, Customer Feedback Management, etc.

Retently focuses on Customer Feedback Management with Promotions, Social Media Management, Engagement Management with Promotions, Communication Management with E-Mail, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

Khoros Platform

Focus area

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Retently

Focus area

Retently is better than Khoros Platform for

Software Failure Risk Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Business Need

Top Processes

Top Goals

Top Channels

Failure Risk Guidance Security Report?

Compliance Risk

Security & Privacy Risk

Integration Risk

Migration Risk

IT and Other Capabilities

Data

Support

Others

Business Setting

Get a personalised risk report for Khoros Platform

Get a personalised risk report for Retently

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.

Software Failure Risk
Software failure risk includes potential risk in compliance, security and potential delays due to integration and migration issue while using this offering ranging from low to high.