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Khoros Platform vs Twilio: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Khoros Platform vs. Twilio is based on a specific set of business needs and context. The comparison uses 12817 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Khoros Platform and Twilio

Khoros Platform, and Twilio belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Khoros Platform covers Engagement Management, Community Building with Website, Training & Onboarding with User Generated Content, Customer Feedback Management, etc.

Twilio focuses on Communication Management with Text SMS, Engagement Management, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.

"We’re really proud of the success of this campaign: we saw more than 40% growth in reach and more than 100% growth in engagement year-over-year. " - Mary Devine

"Twilio helps us maintain that human element of connecting in the ridesharing model. " - Anthony Velazquez

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Khoros Platform

Focus area

Software Failure Risk

  • medium

logo Twilio

Focus area

Twilio is better than Khoros Platform for

Software Failure Risk

  • medium

About

AI-powered platform for digital customer engagement

Twilio | APIs to create what you imagine, without compromise. APIs simple to use, powerful in production, and endlessly scalable

Age

2008

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

22

112

Total Goals
(we found evidences for)

5

17

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up



training & onboarding


customer feedback management

measuring customer satisfaction


social media marketing


social media management


campaign management



content management


workflow management


lifetime value management



knowledge management


contact list management


helpdesk management



competitive intelligence


sending & publishing communications


tracking & monitoring communications


communication management

sending & publishing communications

tracking & monitoring communications



call transcription




sales call management

call transcription


conference call management




contract management


proposal & quote management


sales document management

contract management

proposal & quote management


products & pricelist management


generation of new leads


customise loyalty program


loyalty management

customise loyalty program


lead qualification: technographic


lead qualification

lead qualification: technographic



business development


international marketing


create learning path


courses & assessment

create learning path




conversion management


referral management


rating and review management


account management



customer case management


revenue cycle management





channel management




personalized marketing







follower management


subscription management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Scale best practices

  • Enter new markets internationally or locally

  • See 2 more
  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Enter new markets internationally or locally

  • Launch new products

  • Improve internal communications

  • Improve ROI

  • Increase sales & revenue

  • Grow market share

  • Build brand awareness

  • Improve efficiency

  • Improve visibility

  • Improve digital and social presence

  • Improve stakeholder relations

  • Establish thought leadership

  • Improve brand engagement

  • Manage risk

  • See 14 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • offline

  • e-mail

  • chat

  • Whatsapp

  • events

  • trade shows

  • mobile

  • website

  • video

  • social media

  • user generated content

  • blogs

  • on premises

  • promotions

  • Facebook

  • mobile app

  • Twitter

  • point of sale

  • review sites

  • Amazon

  • Instagram

  • games

  • causes and charity

  • omnichannel

  • Slack

  • LinkedIn

  • display advertisement

  • Netflix

  • print media

  • magazine

  • mass media

  • radio

  • newsletter

  • See 32 more
  • phone calls

  • text SMS

  • offline

  • e-mail

  • chat

  • Whatsapp

  • events

  • trade shows

  • mobile

  • website

  • video

  • social media

  • user generated content

  • blogs

  • on premises

  • promotions

  • Facebook

  • mobile app

  • Twitter

  • point of sale

  • review sites

  • Amazon

  • Instagram

  • games

  • causes and charity

  • omnichannel

  • Slack

  • LinkedIn

  • display advertisement

  • Netflix

  • print media

  • magazine

  • mass media

  • radio

  • newsletter

  • See 32 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

No Data

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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high

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Business Setting