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Khoros Platform vs Verint: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Khoros Platform vs. Verint is based on a specific set of business needs and context. The comparison uses 2784 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Khoros Platform and Verint

Khoros Platform belong to a category of solutions that help Customer Experience Management, whereas Verint belong to a category of solutions that help Social Media Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Khoros Platform covers Engagement Management, Community Building with Website, Training & Onboarding with User Generated Content, Customer Feedback Management, etc.

Verint focuses on Engagement Management, Service Automation with Phone Calls, Customer Feedback Management with Promotions, Workforce Scheduling & Forecasting, etc.

"Our community built on the Khoros platform allows the engineering team to push recent feature updates without waiting for the monthly product release cycle. This allows the engineering team to experiment more and provide a better experience to the d...evelopers and users. " - Ved Prakash Agarwal

"This innovative digital community enables members, together with our investment partners and employees, to collaborate, learn, and succeed. For Hg, Verint Community is a game-changer. " - Jess Greenhalgh

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Khoros Platform

Focus area

Software Failure Risk

  • medium

logo Verint

Focus area

Verint is better than Khoros Platform for

Software Failure Risk

  • low

About

AI-powered platform for digital customer engagement

Verint | Innovating in digital, cloud and customer engagement transformation

Financials

PRIVATE

IPO

Business Need

Total Processes
(we found evidences for)

22

56

Total Goals
(we found evidences for)

5

5

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


community building


training & onboarding


customer feedback management

measuring customer satisfaction


social media marketing


social media management


campaign management



workflow management



knowledge management


helpdesk management





sales call management



customer case management


performance management


sales review & feedback




segmentation and targeting


touchpoint management


channel management


follower management


proposal & quote management


sales document management

proposal & quote management


tracking & monitoring communications


communication management

tracking & monitoring communications


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Scale best practices

  • Enter new markets internationally or locally

  • See 2 more
  • Improve efficiency

  • Improve consistency

  • Improve internal communications

  • Improve brand engagement

  • Manage risk

  • See 2 more

Top Channels

Channels Used

  • phone calls

  • chat

  • promotions

  • offline

  • video

  • e-mail

  • point of sale

  • games

  • events

  • trade shows

  • mobile

  • omnichannel

  • print media

  • magazine

  • mobile app

  • website

  • See 13 more
  • phone calls

  • chat

  • promotions

  • offline

  • video

  • e-mail

  • point of sale

  • games

  • events

  • trade shows

  • mobile

  • omnichannel

  • print media

  • magazine

  • mobile app

  • website

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

No Data

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting