Liveperson AI Chatbot vs. SmartAction: Chatbot Solution Comparison 2025

Overview: Liveperson AI Chatbot and SmartAction as Chatbot Category solutions.

Liveperson AI Chatbot and SmartAction unfold distinct capabilities in the chatbot category, catering to diverse operational needs. Liveperson AI Chatbot excels in social media engagement and customer relationships, supported by robust AI and analytics features. It is favored by larger enterprises, particularly in IT and automotive sectors. On the other hand, SmartAction is focused on AI-powered analytics and helpdesk management, with strong support for phone-based interactions. It primarily serves mid-market consumers in the service sector, aligning with goals to improve ROI and brand engagement.

Liveperson AI Chatbot and SmartAction: Best Use cases based on the customer satisfaction data

Liveperson AI Chatbot

Key Capabilities Supported

The Liveperson AI Chatbot supports engagement management and social media analytics. It effectively assists businesses with comprehensive social media and communication management. read more →

SmartAction emphasizes helpdesk and order management. It excels in measuring customer satisfaction through engagement strategies. read more →

Business Goals

Liveperson AI Chatbot helps businesses enhance customer relationships and expand into new markets. Its focus is on acquiring customers and increasing sales and revenue. read more →

SmartAction aims to enhance customer relationships while boosting ROI. It aligns with strategic goals to scale best practices and improve brand engagement. read more →

Core Features

Key features of Liveperson AI Chatbot include AI capabilities and analytics. The platform also offers seamless integration and custom reporting for users. read more →

SmartAction offers strong AI-powered analytics and data management. Its features emphasize integration and custom reporting, coupled with ease of migration. read more →

Vendor Support

Liveperson AI Chatbot provides robust 24/7 support, supplemented with chat and phone support options. read more →

SmartAction offers comprehensive support with an emphasis on 24/7 availability and additional chat and phone support. read more →

Segments and Industries

Large enterprises and businesses in IT and automotive industries predominantly utilize Liveperson AI Chatbot. read more →

SmartAction is primarily used by mid-market companies in the consumer services industry. read more →

Operational Alignment

Liveperson AI Chatbot fits seamlessly into the workflows of large and mid-market enterprises, especially where robust engagement and communication are vital. read more →

SmartAction aligns well with mid-market operations that require efficient helpdesk and customer feedback management. read more →

Applying your context and needs changes the comparison

Failure Risk Guidance?

Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

Low
Medium
High

Ease of migration

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Data

Data Export

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Data Import

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Support

Chat Support

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Phone Support

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24/7 Support

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Email Support

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Others

Analytics

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Custom Reports

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AI Powered

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Most deployed common Use Cases for Liveperson AI Chatbot and SmartAction

How does Liveperson AI Chatbot and SmartAction facilitate Engagement Management?

Liveperson Chatbots and Smartaction both aim to improve customer engagement. Liveperson focuses on providing real-time customer service through live chat and intelligent engagement features. Smartaction, however, emphasizes automation through AI-powered virtual agents to handle high-volume tasks like roadside assistance requests and billing inquiries. While both tools use data analytics to enhance engagement, Liveperson focuses on live interactions while Smartaction emphasizes automation to reduce costs and improve efficiency.

"...We wanted to go beyond rudimentary live chat to an intelligent and proactive engagement solution...." Peer review by Edgar Rodriguez, Commercial Analyst, Poder Comercial, Poder Comercial

"...SmartAction developed a Virtual Assistant to contact thousands of patients per day to remind them of upcoming or overdue payments and allow them a one-stop shop to negotiate or settle their account in natural language all without the need to engage a live agent...." Case Study Brightree

How does Liveperson AI Chatbot and SmartAction address your Customer Feedback Management Challenges?

Liveperson Chatbots and Smartaction both aim to improve customer satisfaction. Liveperson Chatbots focus on increasing customer satisfaction scores (CSAT) and engagement, often through real-time feedback and conversational experiences. Smartaction emphasizes improving Net Promoter Score (NPS) and reducing agent handle time by leveraging AI-powered virtual agents. Both tools achieve significant improvements in customer satisfaction metrics, but they employ different strategies to do so.