cuspera logo CUSPERA

Compare Lumoa vs Oracle Advertising and Customer Experience (CX)

Comparison Summary

For Lumoa vs Oracle Advertising and Customer Experience (CX) comparison, Our AI algorithm looked at 2154 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Lumoa and Oracle Advertising and Customer Experience (CX) to solve their respective business needs.

Pros and cons of Lumoa and Oracle Advertising and Customer Experience (CX)

Lumoa is more suited to businesses that require Customer Feedback Management with Promotions and Workflow Management where as Oracle Advertising and Customer Experience (CX) is focused towards Engagement Management and Loyalty Management .

logo Lumoa

Focus area

Lumoa is better than Oracle Advertising and Customer Experience (CX) for

Software Failure Risk

  • medium

logo Oracle Advertising and Customer Experience (CX)

Focus area

Oracle Advertising and Customer Experience (CX) is better than Lumoa for

Software Failure Risk

  • low

About

Make Customer Feedback Actionable - Lumoa Net Promoter ...

CX Cloud to build, manage, and maintain customer relationships.

Age

1977

Financials

SEED

IPO

Business Need

Total Processes
(we found evidences for)

27

82

Total Goals
(we found evidences for)

5

17

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


workflow management


engagement management

engaging and following up


helpdesk management


sales call management

call transcription


business development


loyalty management

customise loyalty program

identify target customers



competitive intelligence



customer case management


generation of new leads


campaign management


segmentation and targeting



sales document management

contract management



sending & publishing communications


communication management

sending & publishing communications


account management


trade show marketing


community building



products & pricelist management


international marketing



lifetime value management


training & onboarding



content management


personalized marketing



subscription management



discount management


promotion management



contact list management


compliance & governance


advocacy management


relationship management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • See 2 more
  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Scale best practices

  • Launch new products

  • Increase customer life time value

  • Improve ROI

  • Grow market share

  • Build brand awareness

  • Establish thought leadership

  • Improve digital and social presence

  • Improve stakeholder relations

  • Shorten ramp up time

  • Improve efficiency

  • Improve internal communications

  • See 14 more

Top Channels

Channels Used

  • e-mail

  • offline

  • trade shows

  • omnichannel

  • phone calls

  • promotions

  • mobile

  • chat

  • website

  • point of sale

  • mobile app

  • user generated content

  • blogs

  • coupons

  • games

  • text SMS

  • on premises

  • social media

  • mass media

  • television

  • Whatsapp

  • events

  • mobile ads

  • Slack

  • See 21 more
  • e-mail

  • offline

  • trade shows

  • omnichannel

  • phone calls

  • promotions

  • mobile

  • chat

  • website

  • point of sale

  • mobile app

  • user generated content

  • blogs

  • coupons

  • games

  • text SMS

  • on premises

  • social media

  • mass media

  • television

  • Whatsapp

  • events

  • mobile ads

  • Slack

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

No Data

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Business Setting