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Lumoa vs Qwaiting: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Lumoa vs. Qwaiting is based on a specific set of business needs and context. The comparison uses 620 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Lumoa and Qwaiting

Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Lumoa covers Customer Feedback Management with Promotions, Workflow Management, Engagement Management with Website, Helpdesk Management with Phone Calls, etc.

Qwaiting focuses on Customer Feedback Management, Engagement Management, Communication Management with Phone Calls, Competitive Intelligence, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Lumoa

Focus area

Lumoa is better than Qwaiting for

Software Failure Risk

  • medium

logo Qwaiting

Focus area

Software Failure Risk

  • medium

About

Make Customer Feedback Actionable - Lumoa Net Promoter ...

Queue Waiting Management System

Age

20April

Financials

SEED

Business Need

Total Processes
(we found evidences for)

27

11

Total Goals
(we found evidences for)

5

1

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


workflow management


engagement management

engaging and following up


helpdesk management


sales call management

call transcription


business development


loyalty management



competitive intelligence


communication management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • See 2 more
  • Increase sales & revenue

Top Channels

Channels Used

  • phone calls

  • user generated content

  • phone calls

  • user generated content

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

No Data

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medium

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Business Setting