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Nimble CRM vs Medallia Concierge: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Nimble CRM vs. Medallia Concierge is based on a specific set of business needs and context. The comparison uses 14199 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Nimble CRM and Medallia Concierge

Nimble CRM, Nutshell CRM, Salesforce Social Studio, etc., belong to a category of solutions that help Social CRM, whereas Medallia Concierge, TextUs, Heymarket, etc., belong to a category of solutions that help SMS Marketing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Nimble CRM covers Engagement Management with Social Media, Contact List Management with Social Media, Communication Management with E-Mail, Social Media Management with Social Media, etc.

Medallia Concierge focuses on Engagement Management with Phone Calls, Communication Management, Contact List Management, Social Media Management, etc.

"Companies are looking for a trusted adviser to direct them on how to work more effectively, get visibility into their business and ensure all their tools are connected. We can do that for our customers with Nimble and they see the value very quickly. " - Rosalyn Arntzen

"We’ve worked with Medallia to set up listening posts across the distributor experience, bringing hundreds of stories and ideas into the organization every day. That insight has allowed us to build momentum since the first deployment, and transform k...ey experiences. " - Hugh M

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Nimble CRM

Focus area

Nimble CRM is better than Medallia Concierge for

Software Failure Risk

  • medium

logo Medallia Concierge

Focus area

Medallia Concierge is better than Nimble CRM for

Software Failure Risk

  • medium

About

Nimble CRM | CRM Software To Grow Your Business

Real-Time Messaging That Drives Loyalty and Your Bottom Line

Age

2014

2001

Financials

SERIES A

SERIES F

Business Need

Total Processes
(we found evidences for)

122

37

Total Goals
(we found evidences for)

19

10

Top Processes

Evidences indicate better relative satisfaction


contact list management

creating contact list

enriching contact list


engagement management

engaging and following up


communication management

tracking & monitoring communications

sending & publishing communications


social media management

managing social media account

engaging on social media

monitoring social media

social media analytics

scheduling post to social media


relationship management




generation of new leads


lead qualification

lead qualification: demographic

lead qualification: behavioural


workflow management


pipeline management



follower management



helpdesk management


sales document management

proposal & quote management

contract management



training & onboarding



social media marketing


campaign management

campaign analytics

campaign monitoring


business development


influencer marketing


competitive intelligence


discount management


promotion management



content management

content publishing




customer feedback management

measuring customer satisfaction


sales call management

meeting management


conversion management


opportunity management



products & pricelist management






segmentation and targeting



account management


revenue cycle management


influencer management


relationship marketing





sales review & feedback


performance management


conference call management


knowledge management


trade show marketing


rating and review management


touchpoint management


outbound marketing


channel management


billing and invoice management




community building



membership management



calendar management




subscription management



lifetime value management




courses & assessment


distribution management


personalized marketing


loyalty management


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve ROI

  • Enter new markets internationally or locally

  • Improve internal communications

  • Scale best practices

  • Build brand awareness

  • Establish thought leadership

  • Grow market share

  • Launch new products

  • Improve consistency

  • Improve efficiency

  • Improve brand engagement

  • Shorten ramp up time

  • Improve stakeholder relations

  • Improve visibility

  • Increase customer life time value

  • See 16 more
  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve digital and social presence

  • Enhance customer relationships

  • Scale best practices

  • Build brand awareness

  • Improve ROI

  • Improve brand engagement

  • Increase customer life time value

  • See 7 more

Top Channels

Channels Used

  • text SMS

  • phone calls

  • promotions

  • social media

  • mobile

  • review sites

  • e-mail

  • video

  • website

  • Tripadvisor

  • offline

  • Facebook

  • on premises

  • point of sale

  • games

  • chat

  • See 13 more
  • text SMS

  • phone calls

  • promotions

  • social media

  • mobile

  • review sites

  • e-mail

  • video

  • website

  • Tripadvisor

  • offline

  • Facebook

  • on premises

  • point of sale

  • games

  • chat

  • See 13 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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low

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Business Setting