Nimble CRM: Use-Cases, Insights and Reviews | 2024 Cuspera

Name: Nimble CRM
Brand: Nimble CRM
Rating: 4.45 (13253 reviews)

4.45 5

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(13253)

Nimble CRM | CRM Software To Grow Your Business

AI Powered

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Nimble CRM Overview

Nimble-CRM helps build relationships from your inbox to across the web. It can be tried for free without a credit card.

Use Cases

Customers recommend Contact List Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Nimble CRM.

Other use cases:

Social Media Management
Relationship Management
Lead Tracking
Lead Management
Generation Of New Leads
Lead Qualification
Workflow Management

See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Nimble CRM.

Other priorities:

Increase Sales & Revenue
Improve Digital And Social Presence
Improve ROI
Enter New Markets Internationally Or Locally
Improve Internal Communications
Scale Best Practices
Build Brand Awareness
Establish Thought Leadership
Grow Market Share
Launch New Products
Improve Consistency
Improve Efficiency
Improve Brand Engagement
Shorten Ramp Up Time
Improve Stakeholder Relations
Improve Visibility
Increase Customer Life Time Value

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Nimble CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Nimble CRM works with different mediums / channels such as Social Media. and E-Mail.

Nimble CRM's features include Personalization, Recording, Widgets, etc. and Nimble CRM support capabilities include AI Powered, Email Support, Phone Support, etc. also Nimble CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"Since we are using Nimble to manage relationships with our prospects and customers for two divisions of our customers, we’ve been heavily utilizing custom fields in Nimble. We created custom tabs and custom fields for each division. Our sales team w...as able to create saved segments for our customers in various locations for easy access. We like that saved segments are dynamic so we don’t have to manually update them. Every time a new customer matches the saved search criteria, they are automatically added to the segment." - Tara Mohajeri

Nimble CRM, Nutshell CRM, Salesforce Social Studio, InStream, Medallia Concierge, etc., all belong to a category of solutions that help Social CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Nimble CRM

Top Industries

Marketing and Advertising
Information Technology and Services
Computer Software

Popular in

Small Business
Mid Market
Enterprise

Nimble CRM is popular in Marketing And Advertising, Information Technology And Services, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Nimble CRM Use Cases

How can Nimble CRM enhance your Contact List Management process?

Nimble CRM facilitates effective contact management by integrating contacts, their social profiles, communications, and actions in a unified platform. The system provides a dashboard for reviewing contact history and includes features like syncing with LinkedIn and Outlook, enriching contact data from social profiles, and tracking social activity. However, the user interface may present challenges for efficiently managing large lists of contacts.

"...I love the fact that it has an immensely strong social media integration capacity that allows easy and comprehensive import of lists/ contacts...." Peer review by Divya Mohammed

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What solutions does Nimble CRM provide for Engagement Management?

Nimble provides tools for managing customer engagement through social media integration, automated reminders based on user-defined criteria, and group messaging features. The system also offers analytics to track engagement levels. The system lacks robust follow-up features for group messaging.

"...It has also helped greatly with interaction with customers and to get their reviews and feedback...." Peer review by Collins L, Software Analyst

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What makes Nimble CRM ideal for Communication Management?

The platform facilitates communication management through features such as email tracking, social media integration, and group messaging. It enables personalized communication to segmented lists. A limitation of the platform is the restriction on group messaging size.

"...The Group Messenger feature allows you to send emails to a group - which is very helpful. ...." Peer review by Wayne D., CEO

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What makes Nimble CRM ideal for Social Media Management?

Nimble enables social media management through features that allow users to import contacts from social media accounts, track contact activity, and engage with them directly. Users can manage their social media accounts from within the CRM and communicate with contacts in real-time. The platform integrates with several social media platforms, but its reporting and analytics capabilities are limited.

"...I like most that Nimble captures the social media accounts of people in my database...." Peer review by David M., Mortgage Broker, Financial Services

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What benefits does Nimble CRM offer for Relationship Management?

Nimble streamlines relationship management by centralizing client data, facilitating contact management, and enabling data-driven analytics. Nimble simplifies the process of managing relationships through a user-friendly interface, providing notifications and facilitating information retrieval. Nimble lacks database functionality, which may limit its usefulness for certain businesses.

"...I manage our sales efforts in the customer relationship management system...." Peer review by Tyler S, Assistant Manager

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82+ more Business Use Cases

38 buyers and buying teams have used Cuspera to assess how well Nimble CRM solved their Social CRM needs. Cuspera uses 13253 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social CRM needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Tara Mohajeri Senior Vice President StateCraft	Since we are using Nimble to manage relationships with our prospects and customers for two divisions of our customers, we’ve been heavily utilizing custom fields in Nimble. We created custom tabs and custom fields for each division. Our sales team was able to create saved segments for our customers... in various locations for easy access. We like that saved segments are dynamic so we don’t have to manually update them. Every time a new customer matches the saved search criteria, they are automatically added to the segment. Testimonial By Tara Mohajeri
Steve Slaughter Channel Manager AppSmart	We wanted a solution that would fit into our existing suite of products and solutions in place, and Nimble has done that very well. There are hundreds of CRM products out in the marketplace, but the level of integration and ease of use is really the differentiating factor. Testimonial By Steve Slaughter
Lauren Turow Head of Growth Operations Lately	Thanks to Nimble, we now have all of our notes and deals in one place and easily accessible by anyone in the company. We don’t have to go through eight thousand different spreadsheets to find what we are looking for. Testimonial By Lauren Turow

CUSTOMERS	TESTIMONIALS
Tara Mohajeri Senior Vice President StateCraft	Since we are using Nimble to manage relationships with our prospects and customers for two divisions of our customers, we’ve been heavily utilizing custom fields in Nimble. We created custom tabs and custom fields for each division. Our sales team was able to create saved segments for our customers... in various locations for easy access. We like that saved segments are dynamic so we don’t have to manually update them. Every time a new customer matches the saved search criteria, they are automatically added to the segment. Testimonial By Tara Mohajeri
Steve Slaughter Channel Manager AppSmart	We wanted a solution that would fit into our existing suite of products and solutions in place, and Nimble has done that very well. There are hundreds of CRM products out in the marketplace, but the level of integration and ease of use is really the differentiating factor. Testimonial By Steve Slaughter
Lauren Turow Head of Growth Operations Lately	Thanks to Nimble, we now have all of our notes and deals in one place and easily accessible by anyone in the company. We don’t have to go through eight thousand different spreadsheets to find what we are looking for. Testimonial By Lauren Turow

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
AppSmart Information Technology and Services	Information Technology and Services	Case Study AppSmart How Microsoft National Reseller AppSmart Uses Nimble to Manage Channel Growth Read More
Louise Higgins Tutoring Education	Education	CASE STUDY Louise Higgins Tutoring Louise Higgins Tutoring doubled its student database using Nimble CRM, enhancing her tutoring service's efficiency and reach. Read More
Kennesaw State University Education	Education	CASE STUDY Kennesaw State University Kennesaw State University uses Nimble to manage their Center and also in the classroom to teach students to understand the concept of CRM. Read More

Video

Nimble Onboarding using Sales & CRM Template

Frequently Asked Questions(FAQ)

for Nimble CRM

What is Nimble CRM?

Nimble CRM is a Salesforce automation and customer relationship management (CRM) solution designed for Office 365 and G Suite Teams. The solution automatically populates customer profiles and interaction histories from contact lists, email conversations and social media activity on platforms like LinkedIn.

In addition to contact and pipeline management features such as deal tracking, task management, and alerts, Nimble also includes integrated social listening to keep customer profiles updated. This allows businesses to keep track of mentions, follow or engage with contacts, and even track celebrating milestones like birthdays. The tool also offers email widgets that allows users to view contextual detail on contacts’ Nimble profiles from outside the system.

The platform provides a comprehensive view of to-dos, key deals and engagement opportunities. It uses “Rules Engine” to learn from user behavior and prioritize social signals to predict most relevant contacts and opportunities.

What is Nimble CRM used for?

Nimble CRM is a Social CRM Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Contact List Management, Engagement Management and Communication Management .