cuspera logo CUSPERA

Oracle CX Service vs Lumoa: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Oracle CX Service vs. Lumoa is based on a specific set of business needs and context. The comparison uses 2501 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Oracle CX Service and Lumoa

Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Oracle CX Service covers Engagement Management with Phone Calls, Knowledge Management with Chat, Helpdesk Management with Phone Calls, Customer Feedback Management with Phone Calls, etc.

Lumoa focuses on Customer Feedback Management with Promotions, Workflow Management, Engagement Management with Website, Helpdesk Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Oracle CX Service

Focus area

Oracle CX Service is better than Lumoa for

Software Failure Risk

  • low

logo Lumoa

Focus area

Software Failure Risk

  • medium

About

Service Cloud | Customer Experience | Oracle Cloud

Make Customer Feedback Actionable - Lumoa Net Promoter ...

Age

1977

Financials

IPO

SEED

Business Need

Total Processes
(we found evidences for)

68

27

Total Goals
(we found evidences for)

8

5

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


knowledge management

creating knowledge base


helpdesk management


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

tracking & monitoring communications

sending & publishing communications


contact list management


workflow management


customer case management


sales document management

contract management

proposal & quote management


social media management

social media analytics

monitoring social media



relationship management


touchpoint management


channel management


content management


promotion management


campaign management

campaign monitoring



opportunity management


competitive intelligence


lifetime value management


products & pricelist management


billing and invoice management


sales call management



generation of new leads


training & onboarding


performance management





loyalty management


business development



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Launch new products

  • Improve efficiency

  • Scale best practices

  • Grow market share

  • Increase sales & revenue

  • See 5 more
  • Enhance customer relationships

  • Scale best practices

  • Acquire customers

  • Improve efficiency

  • Increase sales & revenue

  • See 2 more

Top Channels

Channels Used

  • promotions

  • phone calls

  • e-mail

  • social media

  • chat

  • website

  • offline

  • review sites

  • Amazon

  • newsletter

  • on premises

  • user generated content

  • blogs

  • point of sale

  • mobile

  • See 12 more
  • promotions

  • phone calls

  • e-mail

  • social media

  • chat

  • website

  • offline

  • review sites

  • Amazon

  • newsletter

  • on premises

  • user generated content

  • blogs

  • point of sale

  • mobile

  • See 12 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

No Data

{{{rsh_C_1}}}

Business Setting