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Compare Oracle CX Service vs Oracle Advertising and Customer Experience (CX)

Comparison Summary

For Oracle CX Service vs Oracle Advertising and Customer Experience (CX) comparison, Our AI algorithm looked at 3689 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Oracle CX Service and Oracle Advertising and Customer Experience (CX) to solve their respective business needs.

Pros and cons of Oracle CX Service and Oracle Advertising and Customer Experience (CX)

Oracle CX Service is more suited to businesses that require Engagement Management with Phone Calls and Knowledge Management with Chat where as Oracle Advertising and Customer Experience (CX) is focused towards Engagement Management and Loyalty Management .

Both Oracle CX Service and Oracle Advertising and Customer Experience (CX) are Customer Experience Management software, peers recommend Oracle CX Service for tracking & monitoring communications and knowledge management where as Oracle Advertising and Customer Experience (CX) is more known for advertisement and loyalty management .

logo Oracle CX Service

Focus area

Oracle CX Service is better than Oracle Advertising and Customer Experience (CX) for

Software Failure Risk

  • low

logo Oracle Advertising and Customer Experience (CX)

Focus area

Oracle Advertising and Customer Experience (CX) is better than Oracle CX Service for

Software Failure Risk

  • low

About

Service Cloud | Customer Experience | Oracle Cloud

CX Cloud to build, manage, and maintain customer relationships.

Age

1977

1977

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

68

82

Total Goals
(we found evidences for)

8

17

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


knowledge management

creating knowledge base


helpdesk management


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

tracking & monitoring communications

sending & publishing communications


contact list management


workflow management


customer case management


sales document management

contract management

proposal & quote management


social media management

social media analytics

monitoring social media



relationship management


touchpoint management


channel management


content management


promotion management


campaign management

campaign monitoring



opportunity management


competitive intelligence


lifetime value management


products & pricelist management


billing and invoice management


sales call management



generation of new leads


training & onboarding


performance management






loyalty management

customise loyalty program


international marketing




account management


trade show marketing


community building


segmentation and targeting



personalized marketing


subscription management


discount management



compliance & governance


advocacy management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Launch new products

  • Improve efficiency

  • Scale best practices

  • Grow market share

  • Increase sales & revenue

  • See 5 more
  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Scale best practices

  • Launch new products

  • Increase customer life time value

  • Improve ROI

  • Grow market share

  • Build brand awareness

  • Establish thought leadership

  • Improve digital and social presence

  • Improve stakeholder relations

  • Shorten ramp up time

  • Improve efficiency

  • Improve internal communications

  • See 14 more

Top Channels

Channels Used

  • e-mail

  • offline

  • trade shows

  • omnichannel

  • phone calls

  • promotions

  • mobile

  • chat

  • website

  • point of sale

  • mobile app

  • user generated content

  • blogs

  • coupons

  • games

  • text SMS

  • on premises

  • social media

  • mass media

  • television

  • Whatsapp

  • events

  • mobile ads

  • Slack

  • See 21 more
  • e-mail

  • offline

  • trade shows

  • omnichannel

  • phone calls

  • promotions

  • mobile

  • chat

  • website

  • point of sale

  • mobile app

  • user generated content

  • blogs

  • coupons

  • games

  • text SMS

  • on premises

  • social media

  • mass media

  • television

  • Whatsapp

  • events

  • mobile ads

  • Slack

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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Business Setting