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Oracle CX Service vs Relay Network: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Oracle CX Service vs. Relay Network is based on a specific set of business needs and context. The comparison uses 2547 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Oracle CX Service and Relay Network

Oracle CX Service, and Relay Network belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Oracle CX Service covers Engagement Management with Phone Calls, Knowledge Management with Chat, Helpdesk Management with Phone Calls, Customer Feedback Management with Phone Calls, etc.

Relay Network focuses on Engagement Management with Mobile, Helpdesk Management with Phone Calls, Training & Onboarding with Mobile, Lifetime Value Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Oracle CX Service

Focus area

Oracle CX Service is better than Relay Network for

Software Failure Risk

  • low

logo Relay Network

Focus area

Software Failure Risk

  • low

About

Service Cloud | Customer Experience | Oracle Cloud

Customer Experience platform to improve customer engagement

Age

1977

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

68

38

Total Goals
(we found evidences for)

8

5

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


knowledge management

creating knowledge base


helpdesk management


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

tracking & monitoring communications

sending & publishing communications


contact list management


workflow management


customer case management


sales document management

contract management

proposal & quote management


social media management

social media analytics

monitoring social media



relationship management


touchpoint management


channel management


content management


promotion management


campaign management

campaign monitoring



opportunity management


competitive intelligence


lifetime value management


products & pricelist management


billing and invoice management


sales call management



generation of new leads


training & onboarding


performance management







Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Launch new products

  • Improve efficiency

  • Scale best practices

  • Grow market share

  • Increase sales & revenue

  • See 5 more
  • Acquire customers

  • Enhance customer relationships

  • Increase customer life time value

  • Scale best practices

  • Improve efficiency

  • See 2 more

Top Channels

Channels Used

  • mobile

  • phone calls

  • mobile app

  • mass media

  • television

  • user generated content

  • blogs

  • offline

  • point of sale

  • e-mail

  • website

  • text SMS

  • See 9 more
  • mobile

  • phone calls

  • mobile app

  • mass media

  • television

  • user generated content

  • blogs

  • offline

  • point of sale

  • e-mail

  • website

  • text SMS

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting