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Compare Oracle CX Service vs Retently

Failure Risk Guidance Security Report ?

Failure Risk for Oracle CX Service low Failure Risk for Retently low
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Comparison Summary

For Oracle CX Service vs Retently comparison, Our AI algorithm looked at 3068 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Oracle CX Service and Retently to solve their respective business needs.

Pros and cons of Oracle CX Service and Retently

Oracle CX Service is more suited to businesses that require Engagement Management with Phone Calls and Knowledge Management with Chat where as Retently is focused towards Customer Feedback Management with Promotions and Social Media Management .

Both Oracle CX Service and Retently are Customer Experience Management software, peers recommend Oracle CX Service for knowledge management and helpdesk management where as Retently is more known for social media management .

logo Oracle CX Service

Focus area

Oracle CX Service is better than Retently for

Software Failure Risk

  • low

logo Retently

Focus area

Retently is better than Oracle CX Service for

Software Failure Risk

  • low

About

Service Cloud | Customer Experience | Oracle Cloud

Platform to Improve Customer Satisfaction with Net Promoter Score

Age

1977

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

68

30

Total Goals
(we found evidences for)

8

6

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (100)

Read Reviews (28)

engaging and following up

Read Reviews (49)

Read Reviews (23)

knowledge management

Read Reviews (83)

Read Reviews (0)

creating knowledge base

Read Reviews (2)

Read Reviews (0)

helpdesk management

Read Reviews (68)

Read Reviews (1)

customer feedback management

Read Reviews (55)

Read Reviews (285)

measuring customer satisfaction

Read Reviews (16)

Read Reviews (71)

measuring net promoter score

Read Reviews (11)

Read Reviews (91)

communication management

Read Reviews (47)

Read Reviews (18)

tracking & monitoring communications

Read Reviews (29)

Read Reviews (0)

sending & publishing communications

Read Reviews (7)

Read Reviews (16)

contact list management

Read Reviews (34)

Read Reviews (5)

contacts history

Read Reviews (5)

Read Reviews (0)

tracking contacts

Read Reviews (2)

Read Reviews (0)

creating contact list

Read Reviews (0)

Read Reviews (2)

workflow management

Read Reviews (23)

Read Reviews (13)

customer case management

Read Reviews (22)

Read Reviews (0)

sales document management

Read Reviews (20)

Read Reviews (0)

contract management

Read Reviews (16)

Read Reviews (0)

proposal & quote management

Read Reviews (4)

Read Reviews (0)

social media management

Read Reviews (18)

Read Reviews (34)

social media analytics

Read Reviews (8)

Read Reviews (34)

monitoring social media

Read Reviews (6)

Read Reviews (0)

relationship management

Read Reviews (12)

Read Reviews (0)

touchpoint management

Read Reviews (10)

Read Reviews (0)

channel management

Read Reviews (9)

Read Reviews (0)

content management

Read Reviews (7)

Read Reviews (0)

content sharing

Read Reviews (2)

Read Reviews (0)

promotion management

Read Reviews (5)

Read Reviews (0)

campaign management

Read Reviews (4)

Read Reviews (3)

campaign monitoring

Read Reviews (2)

Read Reviews (0)

opportunity management

Read Reviews (3)

Read Reviews (0)

competitive intelligence

Read Reviews (3)

Read Reviews (1)

lifetime value management

Read Reviews (3)

Read Reviews (1)

products & pricelist management

Read Reviews (3)

Read Reviews (1)

billing and invoice management

Read Reviews (2)

Read Reviews (0)

sales call management

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (1)

training & onboarding

Read Reviews (2)

Read Reviews (0)

performance management

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (1)

Read Reviews (3)

customise loyalty program

Read Reviews (1)

Read Reviews (2)

referral management

Read Reviews (0)

Read Reviews (7)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Launch new products

  • Improve efficiency

  • Scale best practices

  • Grow market share

  • Increase sales & revenue

  • See 5 more

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Build brand awareness

  • See 3 more

Top Channels

Channels Used

  • promotions

  • e-mail

  • chat

  • Slack

  • support groups

  • offline

  • See 3 more

  • promotions

  • e-mail

  • chat

  • Slack

  • support groups

  • offline

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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No Data

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting