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Compare Oracle CX Service vs Twilio

Comparison Summary

For Oracle CX Service vs Twilio comparison, Our AI algorithm looked at 14645 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Oracle CX Service and Twilio to solve their respective business needs.

Pros and cons of Oracle CX Service and Twilio

Oracle CX Service is more suited to businesses that require Engagement Management with Phone Calls and Knowledge Management with Chat where as Twilio is focused towards Communication Management with Text SMS and Engagement Management .

Both Oracle CX Service and Twilio are Customer Experience Management software, peers recommend Oracle CX Service for communication management and knowledge management where as Twilio is more known for conference call management and coaching .

logo Oracle CX Service

Focus area

Oracle CX Service is better than Twilio for

Software Failure Risk

  • low

logo Twilio

Focus area

Twilio is better than Oracle CX Service for

Software Failure Risk

  • medium

About

Service Cloud | Customer Experience | Oracle Cloud

Twilio | APIs to create what you imagine, without compromise. APIs simple to use, powerful in production, and endlessly scalable

Age

1977

2008

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

68

112

Total Goals
(we found evidences for)

8

17

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


knowledge management

creating knowledge base



customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

tracking & monitoring communications

sending & publishing communications


contact list management

creating contact list


workflow management


customer case management


sales document management

contract management

proposal & quote management


social media management

social media analytics

monitoring social media



relationship management


touchpoint management


channel management


content management


promotion management


campaign management

campaign monitoring



opportunity management


competitive intelligence


lifetime value management


products & pricelist management


billing and invoice management


sales call management



generation of new leads


training & onboarding


performance management







loyalty management

customise loyalty program


revenue cycle management


rating and review management


international marketing



lead qualification

lead qualification: technographic



conversion management


courses & assessment

create learning path


conference call management


community building



business development


referral management


account management








personalized marketing




follower management


subscription management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Launch new products

  • Improve efficiency

  • Scale best practices

  • Grow market share

  • Increase sales & revenue

  • See 5 more
  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Enter new markets internationally or locally

  • Launch new products

  • Improve internal communications

  • Improve ROI

  • Increase sales & revenue

  • Grow market share

  • Build brand awareness

  • Improve efficiency

  • Improve visibility

  • Improve digital and social presence

  • Improve stakeholder relations

  • Establish thought leadership

  • Improve brand engagement

  • Manage risk

  • See 14 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • offline

  • e-mail

  • chat

  • Whatsapp

  • events

  • trade shows

  • mobile

  • website

  • video

  • social media

  • user generated content

  • blogs

  • on premises

  • promotions

  • Facebook

  • mobile app

  • Twitter

  • point of sale

  • review sites

  • Amazon

  • Instagram

  • games

  • causes and charity

  • omnichannel

  • Slack

  • LinkedIn

  • display advertisement

  • Netflix

  • print media

  • magazine

  • mass media

  • radio

  • newsletter

  • See 32 more
  • phone calls

  • text SMS

  • offline

  • e-mail

  • chat

  • Whatsapp

  • events

  • trade shows

  • mobile

  • website

  • video

  • social media

  • user generated content

  • blogs

  • on premises

  • promotions

  • Facebook

  • mobile app

  • Twitter

  • point of sale

  • review sites

  • Amazon

  • Instagram

  • games

  • causes and charity

  • omnichannel

  • Slack

  • LinkedIn

  • display advertisement

  • Netflix

  • print media

  • magazine

  • mass media

  • radio

  • newsletter

  • See 32 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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high

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Business Setting