Comparison Summary
This comparison report of Oracle CX Service vs. Twilio is based on a specific set of business needs and context. The comparison uses 14645 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Oracle CX Service and Twilio
Oracle CX Service, and Twilio belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Oracle CX Service covers Engagement Management with Phone Calls, Knowledge Management with Chat, Helpdesk Management with Phone Calls, Customer Feedback Management with Phone Calls, etc.
Twilio focuses on Communication Management with Text SMS, Engagement Management, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Service Cloud | Customer Experience | Oracle Cloud
Twilio | APIs to create what you imagine, without compromise. APIs simple to use, powerful in production, and endlessly scalable
Age
1977
2008
Financials
IPO
IPO
Business Need
Total Processes
(we found evidences for)
68
112
Total Goals
(we found evidences for)
8
17
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
-
Improve internal communications
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Launch new products
-
Improve efficiency
-
Scale best practices
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Grow market share
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Increase sales & revenue
- See 5 more
-
Acquire customers
-
Enhance customer relationships
-
Scale best practices
-
Enter new markets internationally or locally
-
Launch new products
-
Improve internal communications
-
Improve ROI
-
Increase sales & revenue
-
Grow market share
-
Build brand awareness
-
Improve efficiency
-
Improve visibility
-
Improve digital and social presence
-
Improve stakeholder relations
-
Establish thought leadership
-
Improve brand engagement
-
Manage risk
- See 14 more
Top Channels
Channels Used
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phone calls
-
text SMS
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offline
-
e-mail
-
chat
-
Whatsapp
-
events
-
trade shows
-
mobile
-
website
-
video
-
social media
-
user generated content
-
blogs
-
on premises
-
promotions
-
Facebook
-
mobile app
-
Twitter
-
point of sale
-
review sites
-
Amazon
-
Instagram
-
games
-
causes and charity
-
omnichannel
-
Slack
-
LinkedIn
-
display advertisement
-
Netflix
-
print media
-
magazine
-
mass media
-
radio
-
newsletter
- See 32 more
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phone calls
-
text SMS
-
offline
-
e-mail
-
chat
-
Whatsapp
-
events
-
trade shows
-
mobile
-
website
-
video
-
social media
-
user generated content
-
blogs
-
on premises
-
promotions
-
Facebook
-
mobile app
-
Twitter
-
point of sale
-
review sites
-
Amazon
-
Instagram
-
games
-
causes and charity
-
omnichannel
-
Slack
-
LinkedIn
-
display advertisement
-
Netflix
-
print media
-
magazine
-
mass media
-
radio
-
newsletter
- See 32 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
