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Plivo vs Twilio: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Plivo vs. Twilio is based on a specific set of business needs and context. The comparison uses 13626 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Plivo and Twilio

Plivo belong to a category of solutions that help SMS Marketing, whereas Twilio belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Plivo covers Communication Management with Phone Calls, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Engagement Management with Text SMS, etc.

Twilio focuses on Communication Management with Text SMS, Engagement Management, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Plivo

Focus area

Plivo is better than Twilio for

Software Failure Risk

  • medium

logo Twilio

Focus area

Twilio is better than Plivo for

Software Failure Risk

  • medium

About

Plivo - APIs for SMS, Voice Calls & Phone Numbers Globally.

Twilio | APIs to create what you imagine, without compromise. APIs simple to use, powerful in production, and endlessly scalable

Age

2008

Financials

SEED

IPO

Business Need

Total Processes
(we found evidences for)

33

112

Total Goals
(we found evidences for)

5

17

Top Processes

Evidences indicate better relative satisfaction


communication management

sending & publishing communications

tracking & monitoring communications


sales call management



engagement management

engaging and following up


conference call management



sales document management

contract management


relationship management


workflow management


lifetime value management


business development



training & onboarding


customer feedback management

measuring customer satisfaction



rating and review management


international marketing


knowledge management


contact list management


conversion management


customer case management


generation of new leads



community building


content publishing




content management

content publishing


campaign monitoring


campaign management

campaign monitoring


products & pricelist management



customise loyalty program


loyalty management

customise loyalty program


lead qualification: technographic


lead qualification

lead qualification: technographic


engaging on social media


social media analytics


social media management

engaging on social media

social media analytics


create learning path


courses & assessment

create learning path




referral management


account management



revenue cycle management



competitive intelligence




channel management





personalized marketing






follower management


subscription management


Top Goals

Goals Achieved

  • Acquire customers

  • Scale best practices

  • Improve internal communications

  • Enhance customer relationships

  • Increase sales & revenue

  • See 2 more
  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Enter new markets internationally or locally

  • Launch new products

  • Improve internal communications

  • Improve ROI

  • Increase sales & revenue

  • Grow market share

  • Build brand awareness

  • Improve efficiency

  • Improve visibility

  • Improve digital and social presence

  • Improve stakeholder relations

  • Establish thought leadership

  • Improve brand engagement

  • Manage risk

  • See 14 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • offline

  • e-mail

  • chat

  • Whatsapp

  • events

  • trade shows

  • mobile

  • website

  • video

  • social media

  • user generated content

  • blogs

  • on premises

  • promotions

  • Facebook

  • mobile app

  • Twitter

  • point of sale

  • review sites

  • Amazon

  • Instagram

  • games

  • causes and charity

  • omnichannel

  • Slack

  • LinkedIn

  • display advertisement

  • Netflix

  • print media

  • magazine

  • mass media

  • radio

  • newsletter

  • See 32 more
  • phone calls

  • text SMS

  • offline

  • e-mail

  • chat

  • Whatsapp

  • events

  • trade shows

  • mobile

  • website

  • video

  • social media

  • user generated content

  • blogs

  • on premises

  • promotions

  • Facebook

  • mobile app

  • Twitter

  • point of sale

  • review sites

  • Amazon

  • Instagram

  • games

  • causes and charity

  • omnichannel

  • Slack

  • LinkedIn

  • display advertisement

  • Netflix

  • print media

  • magazine

  • mass media

  • radio

  • newsletter

  • See 32 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

medium

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high

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Business Setting