cuspera logo CUSPERA

Qualtrics XM Discover vs InMoment: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Qualtrics XM Discover vs. InMoment is based on a specific set of business needs and context. The comparison uses 3036 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Qualtrics XM Discover and InMoment

Qualtrics XM Discover belong to a category of solutions that help Customer Experience Management, whereas InMoment belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Qualtrics XM Discover covers Social Media Management with Social Media, Helpdesk Management with Phone Calls, Engagement Management with Social Media, Customer Feedback Management, etc.

InMoment focuses on Collecting Feedback, Engaging Conversational Surveys, Social Media Management with Social Media, Helpdesk Management with Phone Calls, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Qualtrics XM Discover

Focus area

Software Failure Risk

  • medium

logo InMoment

Focus area

InMoment is better than Qualtrics XM Discover for

Software Failure Risk

  • low

About

Analytics o understand what people are saying about your company

Customer Experience Intelligence & Management Software to drive positive results for the brand with customer feedback

Age

2002

2002

Financials

SERIES C

PRIVATE

Business Need

Total Processes
(we found evidences for)

35

70

Total Goals
(we found evidences for)

6

15

Top Processes

Evidences indicate better relative satisfaction


social media management

social media analytics

monitoring social media


helpdesk management


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up


rating and review management


communication management

tracking & monitoring communications

sending & publishing communications


sales call management



sales document management


competitive intelligence


products & pricelist management


contact list management


loyalty management

customise loyalty program




campaign management


sales review & feedback




customer case management


lifetime value management


training & onboarding


lead qualification: technographic


lead qualification

lead qualification: technographic



workflow management


generation of new leads


relationship management


conference call management




segmentation and targeting


category management



touchpoint management


Top Goals

Goals Achieved

  • Improve brand engagement

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve digital and social presence

  • Establish thought leadership

  • See 3 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve brand engagement

  • Establish thought leadership

  • Enter new markets internationally or locally

  • Increase sales & revenue

  • Increase customer life time value

  • Launch new products

  • Improve efficiency

  • Improve internal communications

  • Improve stakeholder relations

  • Improve consistency

  • Improve digital and social presence

  • Improve ROI

  • See 12 more

Top Channels

Channels Used

  • promotions

  • social media

  • phone calls

  • e-mail

  • chat

  • website

  • Slack

  • offline

  • mobile

  • text SMS

  • point of sale

  • mobile app

  • user generated content

  • blogs

  • review sites

  • trade shows

  • video

  • on premises

  • games

  • omnichannel

  • events

  • movies

  • Yelp

  • Twitter

  • Snapchat

  • Instagram

  • coupons

  • See 24 more
  • promotions

  • social media

  • phone calls

  • e-mail

  • chat

  • website

  • Slack

  • offline

  • mobile

  • text SMS

  • point of sale

  • mobile app

  • user generated content

  • blogs

  • review sites

  • trade shows

  • video

  • on premises

  • games

  • omnichannel

  • events

  • movies

  • Yelp

  • Twitter

  • Snapchat

  • Instagram

  • coupons

  • See 24 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Business Setting