Comparison Summary
This comparison report of Qualtrics XM Discover vs. Oracle CX Service is based on a specific set of business needs and context. The comparison uses 2299 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Qualtrics XM Discover and Oracle CX Service
Qualtrics XM Discover, and Oracle CX Service belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Qualtrics XM Discover covers Social Media Management with Social Media, Helpdesk Management with Phone Calls, Engagement Management with Social Media, Customer Feedback Management, etc.
Oracle CX Service focuses on Engagement Management with Phone Calls, Knowledge Management with Chat, Helpdesk Management with Phone Calls, Customer Feedback Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Oracle CX Service
Focus area
Oracle CX Service is better than Qualtrics XM Discover for
Software Failure Risk
About
Analytics o understand what people are saying about your company
Service Cloud | Customer Experience | Oracle Cloud
Age
2002
1977
Financials
SERIES C
IPO
Business Need
Total Processes
(we found evidences for)
35
68
Total Goals
(we found evidences for)
6
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve brand engagement
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve digital and social presence
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Establish thought leadership
- See 3 more
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Enhance customer relationships
-
Acquire customers
-
Improve internal communications
-
Launch new products
-
Improve efficiency
-
Scale best practices
-
Grow market share
-
Increase sales & revenue
- See 5 more
Top Channels
Channels Used
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phone calls
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chat
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social media
-
e-mail
-
website
-
promotions
-
mobile
-
omnichannel
-
offline
-
point of sale
-
user generated content
-
blogs
-
support groups
-
coupons
-
newsletter
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on premises
-
video
-
print media
-
magazine
-
Twitter
-
Facebook
-
mobile app
- See 19 more
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phone calls
-
chat
-
social media
-
e-mail
-
website
-
promotions
-
mobile
-
omnichannel
-
offline
-
point of sale
-
user generated content
-
blogs
-
support groups
-
coupons
-
newsletter
-
on premises
-
video
-
print media
-
magazine
-
Twitter
-
Facebook
-
mobile app
- See 19 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
