cuspera logo CUSPERA

Qualtrics XM Discover vs Relay Network: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Qualtrics XM Discover vs. Relay Network is based on a specific set of business needs and context. The comparison uses 810 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Qualtrics XM Discover and Relay Network

Qualtrics XM Discover, and Relay Network belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Qualtrics XM Discover covers Social Media Management with Social Media, Helpdesk Management with Phone Calls, Engagement Management with Social Media, Customer Feedback Management, etc.

Relay Network focuses on Engagement Management with Mobile, Helpdesk Management with Phone Calls, Training & Onboarding with Mobile, Lifetime Value Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Qualtrics XM Discover

Focus area

Software Failure Risk

  • medium

logo Relay Network

Focus area

Software Failure Risk

  • low

About

Analytics o understand what people are saying about your company

Customer Experience platform to improve customer engagement

Age

2002

Financials

SERIES C

PRIVATE

Business Need

Total Processes
(we found evidences for)

35

38

Total Goals
(we found evidences for)

6

5

Top Processes

Evidences indicate better relative satisfaction


social media management

social media analytics

monitoring social media


helpdesk management


customer feedback management

measuring customer satisfaction


engagement management

engaging and following up


rating and review management


communication management

tracking & monitoring communications

sending & publishing communications


sales call management



sales document management


competitive intelligence


products & pricelist management



training & onboarding


lifetime value management


workflow management


customer case management




Top Goals

Goals Achieved

  • Improve brand engagement

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve digital and social presence

  • Establish thought leadership

  • See 3 more
  • Acquire customers

  • Enhance customer relationships

  • Increase customer life time value

  • Scale best practices

  • Improve efficiency

  • See 2 more

Top Channels

Channels Used

  • mobile

  • phone calls

  • mobile app

  • mass media

  • television

  • user generated content

  • blogs

  • offline

  • point of sale

  • e-mail

  • website

  • text SMS

  • See 9 more
  • mobile

  • phone calls

  • mobile app

  • mass media

  • television

  • user generated content

  • blogs

  • offline

  • point of sale

  • e-mail

  • website

  • text SMS

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Integration Risk

medium

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Business Setting