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Compare Qualtrics XM Discover vs Retently

Comparison Summary

For Qualtrics XM Discover vs Retently comparison, Our AI algorithm looked at 1331 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Qualtrics XM Discover and Retently to solve their respective business needs.

Pros and cons of Qualtrics XM Discover and Retently

Qualtrics XM Discover is more suited to businesses that require Social Media Management with Social Media and Helpdesk Management with Phone Calls where as Retently is focused towards Customer Feedback Management with Promotions and Social Media Management .

logo Qualtrics XM Discover

Focus area

Software Failure Risk

  • medium

logo Retently

Focus area

Retently is better than Qualtrics XM Discover for

Software Failure Risk

  • low

About

Analytics o understand what people are saying about your company

Platform to Improve Customer Satisfaction with Net Promoter Score

Age

2002

Financials

SERIES C

PRIVATE

Business Need

Total Processes
(we found evidences for)

35

30

Total Goals
(we found evidences for)

6

6

Top Processes

Evidences indicate better relative satisfaction


social media management

social media analytics

monitoring social media


helpdesk management


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up


rating and review management


communication management

tracking & monitoring communications

sending & publishing communications


sales call management



sales document management


competitive intelligence


products & pricelist management


contact list management


loyalty management

customise loyalty program


campaign management


workflow management


referral management





Top Goals

Goals Achieved

  • Improve brand engagement

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve digital and social presence

  • Establish thought leadership

  • See 3 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Build brand awareness

  • See 3 more

Top Channels

Channels Used

  • promotions

  • e-mail

  • chat

  • Slack

  • support groups

  • offline

  • See 3 more
  • promotions

  • e-mail

  • chat

  • Slack

  • support groups

  • offline

  • See 3 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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No Data

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting