Comparison Summary
This comparison report of Qualtrics XM Discover vs. Retently is based on a specific set of business needs and context. The comparison uses 1331 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Qualtrics XM Discover and Retently
Qualtrics XM Discover, and Retently belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Qualtrics XM Discover covers Social Media Management with Social Media, Helpdesk Management with Phone Calls, Engagement Management with Social Media, Customer Feedback Management, etc.
Retently focuses on Customer Feedback Management with Promotions, Social Media Management, Engagement Management with Promotions, Communication Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Analytics o understand what people are saying about your company
Platform to Improve Customer Satisfaction with Net Promoter Score
Age
2002
Financials
SERIES C
PRIVATE
Business Need
Total Processes
(we found evidences for)
35
30
Total Goals
(we found evidences for)
6
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Improve brand engagement
-
Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Improve digital and social presence
-
Establish thought leadership
- See 3 more
-
Enhance customer relationships
-
Acquire customers
-
Improve internal communications
-
Increase sales & revenue
-
Enter new markets internationally or locally
-
Build brand awareness
- See 3 more
Top Channels
Channels Used
-
promotions
-
e-mail
-
chat
-
Slack
-
support groups
-
offline
- See 3 more
-
promotions
-
e-mail
-
chat
-
Slack
-
support groups
-
offline
- See 3 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
