Comparison Summary
This comparison report of Qualtrics XM Discover vs. SmileBack is based on a specific set of business needs and context. The comparison uses 1520 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Qualtrics XM Discover and SmileBack
Qualtrics XM Discover belong to a category of solutions that help Customer Experience Management, whereas SmileBack belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Qualtrics XM Discover covers Social Media Management with Social Media, Helpdesk Management with Phone Calls, Engagement Management with Social Media, Customer Feedback Management, etc.
SmileBack focuses on Collecting Feedback, Engaging Conversational Surveys with Phone Calls, Rating And Review Management, Helpdesk Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Analytics o understand what people are saying about your company
Customer satisfaction platform, simple to use but deep in insights
Age
2002
Financials
SERIES C
PRIVATE
Business Need
Total Processes
(we found evidences for)
35
31
Total Goals
(we found evidences for)
6
8
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve brand engagement
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve digital and social presence
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Establish thought leadership
- See 3 more
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Enhance customer relationships
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Acquire customers
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Improve digital and social presence
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Build brand awareness
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Improve brand engagement
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Improve efficiency
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Increase sales & revenue
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Grow market share
- See 5 more
Top Channels
Channels Used
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user generated content
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blogs
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website
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promotions
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phone calls
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e-mail
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offline
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point of sale
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chat
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Slack
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events
-
trade shows
- See 9 more
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user generated content
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blogs
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website
-
promotions
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phone calls
-
e-mail
-
offline
-
point of sale
-
chat
-
Slack
-
events
-
trade shows
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
