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Qualtrics XM Discover vs SmileBack: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Qualtrics XM Discover medium Failure Risk for SmileBack low
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Comparison Summary

This comparison report of Qualtrics XM Discover vs. SmileBack is based on a specific set of business needs and context. The comparison uses 1520 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Qualtrics XM Discover and SmileBack

Qualtrics XM Discover belong to a category of solutions that help Customer Experience Management, whereas SmileBack belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Qualtrics XM Discover covers Social Media Management with Social Media, Helpdesk Management with Phone Calls, Engagement Management with Social Media, Customer Feedback Management, etc.

SmileBack focuses on Collecting Feedback, Engaging Conversational Surveys with Phone Calls, Rating And Review Management, Helpdesk Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Qualtrics XM Discover

Focus area

Software Failure Risk

  • medium

logo SmileBack

Focus area

SmileBack is better than Qualtrics XM Discover for

Software Failure Risk

  • low

About

Analytics o understand what people are saying about your company

Customer satisfaction platform, simple to use but deep in insights

Age

2002

Financials

SERIES C

PRIVATE

Business Need

Total Processes
(we found evidences for)

35

31

Total Goals
(we found evidences for)

6

8

Top Processes

Evidences indicate better relative satisfaction

social media management

Read Reviews (16)

Read Reviews (11)

social media analytics

Read Reviews (5)

Read Reviews (8)

monitoring social media

Read Reviews (4)

Read Reviews (0)

helpdesk management

Read Reviews (15)

Read Reviews (11)

customer feedback management

Read Reviews (12)

Read Reviews (256)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (138)

measuring net promoter score

Read Reviews (1)

Read Reviews (32)

engagement management

Read Reviews (12)

Read Reviews (37)

engaging and following up

Read Reviews (9)

Read Reviews (29)

rating and review management

Read Reviews (7)

Read Reviews (34)

communication management

Read Reviews (5)

Read Reviews (1)

tracking & monitoring communications

Read Reviews (4)

Read Reviews (0)

sales call management

Read Reviews (4)

Read Reviews (0)

sales document management

Read Reviews (3)

Read Reviews (0)

competitive intelligence

Read Reviews (2)

Read Reviews (7)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

loyalty management

Read Reviews (1)

Read Reviews (6)

customise loyalty program

Read Reviews (1)

Read Reviews (6)

lifetime value management

Read Reviews (0)

Read Reviews (3)

generation of new leads

Read Reviews (0)

Read Reviews (2)

workflow management

Read Reviews (0)

Read Reviews (2)

relationship management

Read Reviews (0)

Read Reviews (2)

merger and acquisition

Read Reviews (0)

Read Reviews (2)

business development

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve brand engagement

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve digital and social presence

  • Establish thought leadership

  • See 3 more

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Build brand awareness

  • Improve brand engagement

  • Improve efficiency

  • Increase sales & revenue

  • Grow market share

  • See 5 more

Top Channels

Channels Used

  • user generated content

  • blogs

  • website

  • promotions

  • phone calls

  • e-mail

  • offline

  • point of sale

  • chat

  • Slack

  • events

  • trade shows

  • See 9 more

  • user generated content

  • blogs

  • website

  • promotions

  • phone calls

  • e-mail

  • offline

  • point of sale

  • chat

  • Slack

  • events

  • trade shows

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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No Data

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting