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Compare Qualtrics XM Discover vs Tenfold

Comparison Summary

For Qualtrics XM Discover vs Tenfold comparison, Our AI algorithm looked at 3577 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Qualtrics XM Discover and Tenfold to solve their respective business needs.

Pros and cons of Qualtrics XM Discover and Tenfold

Qualtrics XM Discover is more suited to businesses that require Social Media Management with Social Media and Helpdesk Management with Phone Calls where as Tenfold is focused towards Engagement Management with Phone Calls and Communication Management with Phone Calls .

logo Qualtrics XM Discover

Focus area

Software Failure Risk

  • medium

logo Tenfold

Focus area

Tenfold is better than Qualtrics XM Discover for

Software Failure Risk

  • low

About

Analytics o understand what people are saying about your company

Tenfold - The Customer Experience Cloud‚

Age

2002

2015

Financials

SERIES C

SERIES C

Business Need

Total Processes
(we found evidences for)

35

62

Total Goals
(we found evidences for)

6

13

Top Processes

Evidences indicate better relative satisfaction


social media management

social media analytics

monitoring social media


helpdesk management


customer feedback management

measuring customer satisfaction


engagement management

engaging and following up


rating and review management


communication management

tracking & monitoring communications


sales call management



sales document management


competitive intelligence


products & pricelist management


contact list management


loyalty management



campaign management


content management


social media marketing


sales review & feedback


workflow management


generation of new leads





account management


training & onboarding


pipeline management


conference call management


conversion management


follower management


business development


lifetime value management



motivation management


talk track creation


talk track creation


Top Goals

Goals Achieved

  • Improve brand engagement

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve digital and social presence

  • Establish thought leadership

  • See 3 more
  • Increase sales & revenue

  • Acquire customers

  • Improve ROI

  • Enhance customer relationships

  • Improve efficiency

  • Improve consistency

  • Improve visibility

  • Scale best practices

  • Establish thought leadership

  • Improve stakeholder relations

  • Grow market share

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • See 10 more

Top Channels

Channels Used

  • phone calls

  • social media

  • e-mail

  • offline

  • LinkedIn

  • point of sale

  • chat

  • events

  • trade shows

  • user generated content

  • blogs

  • omnichannel

  • website

  • Skype

  • mass media

  • television

  • mobile

  • games

  • video

  • See 16 more
  • phone calls

  • social media

  • e-mail

  • offline

  • LinkedIn

  • point of sale

  • chat

  • events

  • trade shows

  • user generated content

  • blogs

  • omnichannel

  • website

  • Skype

  • mass media

  • television

  • mobile

  • games

  • video

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting