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Compare Qualtrics XM Discover vs TTEC

Comparison Summary

For Qualtrics XM Discover vs TTEC comparison, Our AI algorithm looked at 790 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Qualtrics XM Discover and TTEC to solve their respective business needs.

Pros and cons of Qualtrics XM Discover and TTEC

Qualtrics XM Discover is more suited to businesses that require Social Media Management with Social Media and Helpdesk Management with Phone Calls where as TTEC is focused towards Engagement Management and Lead Qualification .

logo Qualtrics XM Discover

Focus area

Software Failure Risk

  • medium

logo TTEC

Focus area

Software Failure Risk

  • low

About

Analytics o understand what people are saying about your company

TTEC: Worldwide digital leader in CX

Age

2002

Financials

SERIES C

IPO

Business Need

Total Processes
(we found evidences for)

35

50

Total Goals
(we found evidences for)

6

12

Top Processes

Evidences indicate better relative satisfaction


social media management

social media analytics

monitoring social media


helpdesk management


customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up


rating and review management


communication management

tracking & monitoring communications


sales call management



sales document management

proposal & quote management


competitive intelligence


products & pricelist management


contact list management


loyalty management

customise loyalty program


campaign management


lead qualification: technographic


lead qualification

lead qualification: technographic


lifetime value management


training & onboarding


generation of new leads


knowledge management



performance management


Top Goals

Goals Achieved

  • Improve brand engagement

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve digital and social presence

  • Establish thought leadership

  • See 3 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Enter new markets internationally or locally

  • Increase customer life time value

  • Improve brand engagement

  • Manage risk

  • Establish thought leadership

  • Improve ROI

  • Grow market share

  • Improve efficiency

  • See 9 more

Top Channels

Channels Used

  • omnichannel

  • channel partners

  • promotions

  • phone calls

  • Amazon

  • review sites

  • social media

  • mass media

  • television

  • offline

  • text SMS

  • chat

  • website

  • video

  • user generated content

  • blogs

  • e-mail

  • See 14 more
  • omnichannel

  • channel partners

  • promotions

  • phone calls

  • Amazon

  • review sites

  • social media

  • mass media

  • television

  • offline

  • text SMS

  • chat

  • website

  • video

  • user generated content

  • blogs

  • e-mail

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting