Comparison Summary
This comparison report of Qualtrics XM Discover vs. TTEC is based on a specific set of business needs and context. The comparison uses 790 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Qualtrics XM Discover and TTEC
Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Qualtrics XM Discover covers Social Media Management with Social Media, Helpdesk Management with Phone Calls, Engagement Management with Social Media, Customer Feedback Management, etc.
TTEC focuses on Engagement Management, Lead Qualification, Lifetime Value Management, Loyalty Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Analytics o understand what people are saying about your company
TTEC: Worldwide digital leader in CX
Age
2002
Financials
SERIES C
IPO
Business Need
Total Processes
(we found evidences for)
35
50
Total Goals
(we found evidences for)
6
12
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve brand engagement
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve digital and social presence
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Establish thought leadership
- See 3 more
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Scale best practices
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Enter new markets internationally or locally
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Increase customer life time value
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Improve brand engagement
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Manage risk
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Establish thought leadership
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Improve ROI
-
Grow market share
-
Improve efficiency
- See 9 more
Top Channels
Channels Used
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omnichannel
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channel partners
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promotions
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phone calls
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Amazon
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review sites
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social media
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mass media
-
television
-
offline
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text SMS
-
chat
-
website
-
video
-
user generated content
-
blogs
-
e-mail
- See 14 more
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omnichannel
-
channel partners
-
promotions
-
phone calls
-
Amazon
-
review sites
-
social media
-
mass media
-
television
-
offline
-
text SMS
-
chat
-
website
-
video
-
user generated content
-
blogs
-
e-mail
- See 14 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
