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Compare Qualtrics XM Discover vs Twilio

Comparison Summary

For Qualtrics XM Discover vs Twilio comparison, Our AI algorithm looked at 12908 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Qualtrics XM Discover and Twilio to solve their respective business needs.

Pros and cons of Qualtrics XM Discover and Twilio

Qualtrics XM Discover is more suited to businesses that require Social Media Management with Social Media and Helpdesk Management with Phone Calls where as Twilio is focused towards Communication Management with Text SMS and Engagement Management .

logo Qualtrics XM Discover

Focus area

Software Failure Risk

  • medium

logo Twilio

Focus area

Twilio is better than Qualtrics XM Discover for

Software Failure Risk

  • medium

About

Analytics o understand what people are saying about your company

Twilio | APIs to create what you imagine, without compromise. APIs simple to use, powerful in production, and endlessly scalable

Age

2002

2008

Financials

SERIES C

IPO

Business Need

Total Processes
(we found evidences for)

35

112

Total Goals
(we found evidences for)

6

17

Top Processes

Evidences indicate better relative satisfaction


social media management

social media analytics

monitoring social media



customer feedback management

measuring customer satisfaction

measuring net promoter score


engagement management

engaging and following up


rating and review management


communication management

tracking & monitoring communications

sending & publishing communications


sales call management



sales document management

contract management

proposal & quote management


competitive intelligence


products & pricelist management


contact list management


loyalty management

customise loyalty program




campaign management

campaign monitoring


content management


conference call management


training & onboarding



workflow management


community building


generation of new leads


lead qualification: technographic


lead qualification

lead qualification: technographic



knowledge management



business development


international marketing


create learning path


courses & assessment

create learning path


lifetime value management




conversion management


referral management


account management



customer case management


revenue cycle management





channel management





personalized marketing






follower management


subscription management


Top Goals

Goals Achieved

  • Improve brand engagement

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve digital and social presence

  • Establish thought leadership

  • See 3 more
  • Acquire customers

  • Enhance customer relationships

  • Scale best practices

  • Enter new markets internationally or locally

  • Launch new products

  • Improve internal communications

  • Improve ROI

  • Increase sales & revenue

  • Grow market share

  • Build brand awareness

  • Improve efficiency

  • Improve visibility

  • Improve digital and social presence

  • Improve stakeholder relations

  • Establish thought leadership

  • Improve brand engagement

  • Manage risk

  • See 14 more

Top Channels

Channels Used

  • phone calls

  • text SMS

  • offline

  • e-mail

  • chat

  • Whatsapp

  • events

  • trade shows

  • mobile

  • website

  • video

  • social media

  • user generated content

  • blogs

  • on premises

  • promotions

  • Facebook

  • mobile app

  • Twitter

  • point of sale

  • review sites

  • Amazon

  • Instagram

  • games

  • causes and charity

  • omnichannel

  • Slack

  • LinkedIn

  • display advertisement

  • Netflix

  • print media

  • magazine

  • mass media

  • radio

  • newsletter

  • See 32 more
  • phone calls

  • text SMS

  • offline

  • e-mail

  • chat

  • Whatsapp

  • events

  • trade shows

  • mobile

  • website

  • video

  • social media

  • user generated content

  • blogs

  • on premises

  • promotions

  • Facebook

  • mobile app

  • Twitter

  • point of sale

  • review sites

  • Amazon

  • Instagram

  • games

  • causes and charity

  • omnichannel

  • Slack

  • LinkedIn

  • display advertisement

  • Netflix

  • print media

  • magazine

  • mass media

  • radio

  • newsletter

  • See 32 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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high

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Business Setting